Program Manager

Founded in 2014, Crossroads Talent Solutions, LLC is a dynamic organization dedicated to providing exceptional staffing solutions across various industries. With over 11 years of experience, we specialize in connecting talented professionals with rewarding career opportunities, ensuring that businesses have access to the best talent to drive their success. Some of our esteemed customers include the United States Air Force (USAF), the United States Army, the United States Navy, and the National Oceanic and Atmospheric Administration (NOAA). At Crossroads, we are committed to delivering innovative and effective solutions that meet the unique needs of our clients and help them achieve their goals.

Job Description: Program Manager

Position Overview

The Program Manager serves as the key personnel lead responsible for the overall management, coordination, and successful execution of all contractor-provided Small Business Program support services for the Defense Health Agency (DHA) Office of Small Business Programs (OSBP). This role ensures all PWS tasks, deliverables, staffing, and quality requirements are met while maintaining consistent communication with DHA leadership, the Contracting Officer (CO), and Contracting Officer’s Representative (COR).

Key Responsibilities

Program Leadership & Oversight

• Serve as the primary point of contact to the CO and COR for all contract-related matters, with full authority to act on behalf of the contractor.
• Oversee execution of all PWS-defined tasks, ensuring alignment with DHA’s mission, timelines, and performance standards.
• Lead transition-in and transition-out activities, ensuring minimal disruption to DHA operations and full compliance with transition requirements.
• Conduct semiannual performance review meetings and prepare follow-up documentation summarizing issues, corrective actions, and next steps.

Staffing & Workforce Management

• Maintain staffing levels in accordance with the approved Staffing Plan; fill vacancies within 30 days and provide required updates on recruitment and coverage.
• Submit monthly Staffing Plan status reports detailing staffing, coverage, upcoming changes, and vacancy mitigation strategies.
• Ensure contractor personnel complete all onboarding, security, training, and NDA requirements.

Quality Assurance & Contract Compliance

• Develop, maintain, and update the Quality Control Plan (QCP), ensuring proactive identification and correction of performance issues.
• Ensure timely submission of all contract deliverables, including Monthly Progress Reports, Weekly Small Business Achievement Reports, Semiannual Subcontracting Reports, and QC assessments.
• Ensure all personnel adhere to security, CAC access, physical safeguarding, and information-handling requirements.

Program Execution Support

• Oversee daily support activities related to small business program execution, including data analysis, reporting, communication distribution, and stakeholder engagement.
• Ensure accurate and timely collection, review, and reporting of DHA small business performance metrics.
• Support development of briefing materials, presentations, and executive summaries as required.

Required Qualifications

As defined in PWS 1.12:

• Bachelor’s degree in a business-related field and minimum five (5) years of experience managing multiple functional areas and direct reports;
  OR
• Bachelor’s degree 4 years program/project management experience;
• Associate’s degree 6 years of experience;
• High school diploma/GED 8 years of experience.

Knowledge & Skills

• Strong understanding of federal procurement, FAR/DFARS, and small business programs.
• Experience managing performance-based government contracts.
• Proven capability in staff leadership, performance oversight, and quality assurance.
• Excellent communication, coordination, and stakeholder engagement skills.
• Ability to manage multiple deliverables, priorities, and reporting cycles under firm deadlines.

Benefits

• Medical/Dental/Vision Benefits Offered
• 401k
• Life Insurance plans
• Employee Health and Wellness program

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled

Salary : $11 - $2,014