Technology Specialist

The Technology Specialist will provide hands-on coordination and maintenance for all information systems, software, and devices to support the students and staff at Crossroads School.  The position plays a key role in executing an organization-wide technology plan, identifying and planning for the educational needs of the students, and giving staff the necessary technology tools to them to perform their daily functions.

General Responsibilities:

1. Provide assistance in the resolution of technical support issues regarding computers, iPads, and applications. 
2. Maintain, monitor, and troubleshoot physical and virtual server infrastructures.
3. Maintain, monitor, and troubleshoot Windows/Apple server environment.
4. Maintain, monitor, and troubleshoot network-based services: File and Print services, Email “Office 365,” Active Directory, DHCP/DNS/WINS.
5. Maintain, monitor, and troubleshoot student iPad management program and app deployments. 
6. Configure, maintain, monitor, and troubleshoot Windows, Apple and IOS software deployments.
7. Provide and maintain documentation of backup processes and retention periods.
8. Provide technology support for students and staff.
9. Provide and test backup and disaster recovery processes and procedures.
10. Work with vendors in server research, development and implementation.
11. Prepare and maintain written documentation of server and application environments.
12. Work with vendors in the process of troubleshooting escalated incidents.
13. Participate in in-service and workshop trainings and attend required meetings.
14. Maintain an inventory log of Crossroads’ IT equipment. 
15. Distribute, track, and order IT equipment.
16. Manage digital school calendar, maintain proper permissions, modify as needed. 
17. Create and distribute new username/passwords for all employees for access to computer system.
18. Orient new staff to IT systems as needed
19. Organize and modify server permissions across Crossroads as needed. 
20. Manage projector, audio/video, set up for Crossroads events.
21. Other duties as assigned by the IS Manager and Director of Program Services/Admissions.
22. Manage Smartboard use in Classrooms
23. Manage Student Curriculum Apps, Licenses and Renewals

Security:

1. Configure the network to maintain private and confidential information.
2. Configure the network to prevent unwanted / unauthorized access.
3. Configure the network to protect against malicious intrusions.
4. Configure the network for document recovery.

Technical Knowledge Requirements:

1. LAN and WAN topologies and architecture.
2. Cloud based networking and Management Systems.
3. MAC and PC operating systems
4. VMware ESX and Windows Hyper-V
5. Windows Active Directory and Apple Open Directory integration.
6. IOS application deployments thru third party MDM solutions.
7. Microsoft server, Microsoft Active Directory and Microsoft Office 365 email systems.
8. Monitoring and tuning systems to achieve optimum performance levels.
9. Configuring and maintaining VMware and virtual environments.
10. Configuring and running Microsoft DHCP and DNS services.
11. Computer (Apple & Dell ), Server (Dell) and Networking (Meraki) hardware.
12. PC/LAN application software including word processing, spreadsheets and E-Mail.

Education, Experience & Necessary Skills:

1. Bachelor’s Degree or Computer Certifications (Microsoft, CompTIA, Apple, Cisco) preferred
2. 2 years’ experience providing information technology services.
3. Strong written and interpersonal communication skills.
4. Ability to present information effectively and respond to questions relating to IT.
5. Ability to work independently as well as in a team.
6. Strong work ethic in a mission-based organization.
7. Strong working knowledge of managing databases to include security, data safety and integrity, disaster recovery, and development of bulk data import/export procedures. 
8. Ability to communicate effectively with both technical and lay terms.
9. Knowledge of database programming preferred.

Crossroads School’s Mission and Vision:
Crossroads School’s mission is to provide individualized, comprehensive education and related services to students with autism to enhance quality of life and independent functioning, so they may achieve their full potential. We believe that all individuals have a fundamental right to an education that promotes the greatest degree of personal independence. Personal independence for each individual is achieved through an educational partnership between school, community, and family. Crossroads places a strong emphasis on family involvement in the development of school programming as well as active support and contribution to families’ success after school hours.

Crossroads School offers a competitive salary with a generous benefits package including Tuition Reimbursement, Health and Dental Insurance, 403(b) Retirement with employer match, Long-term and Short-term Disability, Life Insurance, Flexible Spending Plans, and Professional Development opportunities. Crossroads School is an Equal Opportunity Employer.