Human Resources Coordinator

Human Resources Coordinator Job Description

Position: Human Resources Coordinator

Reports to: Director of Human Resources

*This position is based onsite in Hudson and Marlborough, MA, five days per week. There may be an opportunity for a hybrid schedule in the future, based on business needs and role eligibility. 

Summary:

Under general supervision of the Director of Human Resources, the Human Resources Coordinator performs a variety of administrative duties relating to personnel functions and programs.

General Responsibilities: 

• Fosters the ideals of Crossroads Continuum by setting an example for employees with adherence to the established philosophy, objectives, policies, and standards.
• Completes high-quality work with minimal errors.
• Follows and is familiar with the policies in the Employee Handbook.
• Maintains calm and objectivity in challenging situations.
• Maintains excellent organizational & communication skills.
• Maintains high level of confidentiality.
• Sets appointments and meetings.
• Performs other duties as assigned.

Record Maintenance:

• Maintains current HR files, including personnel, payroll, and benefits files.
• Updates HRIS home page monthly with birthdays, anniversaries, special announcements, and other important information.
• Maintains up to date I-9, CORI, and MVR records.
• Records certificates, certifications, licensure paperwork and other paperwork and files in personnel files.
• Records expiration dates for CPR and First Aid certifications in HRIS.
• Tracks policy acknowledgments in HRIS.
• Distributes, collects, and tracks all employee performance evaluation dates and scores in HRIS

Other Administrative Responsibilities:

• Administrative and clerical tasks such as scanning, printing, preparing emails, letters, arranging meetings and other support duties as assigned
• Manages all work injuries, informs worker’s compensation carrier, keeps OSHA log updated
• Manages the Service Awards program for all staff
• Learns about recent graduates and sends congratulations email to all staff

Recruitment and Onboarding Responsibilities:

• Assembles all new hire orientation packets
• Covers and assists in areas of recruitment and onboarding, including job fairs
• Assists with the collection of new hire documents
• Creates new hire file folders and files documents accordingly

HRIS, Payroll and Benefits Administration Responsibilities:

• Assists with entry of new employee information into HRIS
• Maintains and updates employee information in HRIS
• Assists all staff with ADP issues or concerns
• Reviews all insurance invoices and ensure they match what is in ADP

Communication:

• Follows lines of communication specified in the Organizational Chart.
• Shares relevant information with colleagues and supervisors.
• Asks questions when something is unknown or unclear.
• Actively recognizes the accomplishments and contributions of others.
• Accepts performance feedback gracefully.
• Checks and responds to email daily.
• Practices confidentiality and maintains a high standard of ethics.

Attendance, Participation, and Timeliness:

• Demonstrates punctuality and an appropriate attendance record.
• Completes timecards according to protocol.
• Meets assigned deadlines with minimal prompts.
• Attends and actively participates in meetings.
• Attends Crossroads Continuum events when able (e.g., Open House, Annual 5K Walk/Run).

Educational and Experiential Requirements:

• Bachelor’s degree in business administration or related degree preferred.
• Minimum of 2 years of related HR/Recruiting and admin experience.
• Experience with LinkedIn, Indeed, Microsoft Office.
• Minimum 2 years of experience with an HRIS (ADP Workforce Now, preferred).

Skill and Ability Requirements:

• Maintains employee confidence and protects operations by keeping information confidential.
• Must be detail-oriented and work well in a fast-paced environment.
• The verbal communication skills to communicate with a diverse applicant group.
• The written communication skills to produce succinct correspondence and reports.
• Demonstrated ability to take initiative.
• Must possess strong interpersonal skills.
• Ability to work independently as well as collaboratively with professional staff.
• Strong work ethic in a mission-based organization.
• Strong computer proficiency: strong knowledge of MS Office, Excel, Outlook, Word, and PowerPoint
• Dependable, punctual, caring, and compassionate.

Why Join Crossroads Continuum?

We believe supporting our clients starts with supporting our staff. At Crossroads Continuum, you’ll find a mission-driven culture that values collaboration, growth, and work-life balance.

Benefits include:

• Health and Dental Insurance (effective first day of employment)
• 403(b) Retirement Plan with 50% employer match
• Long-Term Disability, Short-Term Disability, and Life Insurance
• Generous paid time off
• Flexible Spending Accounts
• Tuition reimbursement, including 20% preferred tuition reduction for Regis College graduate, doctoral, and certificate programs
• Ongoing professional development and training opportunities

Interested in Applying?

If you are passionate about delivering high-quality, evidence-based behavioral services and supporting individuals with autism and their families, we encourage you to apply. Questions are always welcome—we’d love to connect.

Equal Employment Opportunity Statement

Crossroads Continuum is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

Please note: Crossroads Continuum is not currently able to provide employment-based visa sponsorship.