Hybrid: Veterinary Assistant, Receptionist, and Animal Caretaker

At Crossroads Animal Hospital, our mission is to deliver outstanding veterinary care and client support that strengthens the human–animal bond. We take pride in being a hospital where team members feel valued and where clients feel confident referring family and friends. As an AAHA-accredited practice, we uphold high standards of medicine, communication, and teamwork rooted in respect, kindness, and ongoing growth.

About the Position:
We are looking for a caring, adaptable Hybrid Veterinary Assistant / Animal Caretaker / Receptionist to become part of our outpatient team. This multifaceted role blends patient handling, daily animal care, and client service. You’ll contribute to the full client experience—from greeting pets and their owners, to assisting doctors and technicians in exams, to supporting hospitalized or boarding patients to ensure they remain clean, safe, and comfortable.

Candidates who enjoy diverse tasks, thrive in a busy environment, and are dedicated to both animal care and client support will be a great fit.

Primary Responsibilities

Outpatient / Clinical Support:

• Safely handle and restrain canine and feline patients
• Collect and prepare diagnostic samples (ear cytology, FNA, fecal, urine, blood)
• Perform in-house testing (SNAP tests, urinalysis, Sedivue, etc.)
• Go over treatment plans and estimates with clients
• Keep exam rooms clean, organized, and fully stocked
• Accurately gather and update patient histories
• Educate clients on prevention, vaccination schedules, and medication use
• Administer oral, injectable, ophthalmic, and topical medications
• Assist with vaccine administration and monitor for reactions
• Help with medication requests and basic prescription filling
• Understand fundamental medication categories and potential side effects
• Assist with radiology setup and follow radiation-safety procedures
• Support e-collar sizing and basic nutritional guidance

Reception Responsibilities:

• Welcome clients and patients professionally and kindly
• Schedule appointments and help manage the daily calendar
• Answer multi-line phone calls and address common questions
• Enter and maintain accurate client/patient profiles in Cornerstone
• Provide reminders, estimates, and educational materials
• Invoice services and process payments
• Communicate clearly with clients in person, by phone, and via email
• Ensure smooth, accurate check-in and check-out processes

Animal Caretaker Responsibilities:

• Provide gentle, low-stress care for hospitalized and boarding pets
• Walk, feed, and observe animals following dietary and medical guidelines
• Clean kennels, wards, and shared animal spaces
• Note and report any changes in condition, appetite, or behavior
• Assist with bathing, nail trims, and light grooming as needed
• Make sure every pet has clean bedding, fresh water, and a secure environment

What We’re Looking For:

• Previous veterinary experience preferred but not required
• Excellent communication and customer service skills
• Comfort using computers; Cornerstone experience is a plus
• Organized, compassionate, and steady under pressure
• Passionate about animals and supporting their caregivers
• Eager to learn and grow within our team

Why Crossroads?

• Supportive, team-centered culture that recognizes your impact
• Opportunities for continuing education and skill development
• AAHA-level standards in patient care and client service
• A workplace built on compassion, excellence, and integrity
• Transparent communication and collaboration throughout the hospital

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• How do you handle fast-paced or emotionally difficult situations?

Experience:

• Veterinary assistant: 1 year (Preferred)

Ability to Commute:

• Jackson, MI 49201 (Required)

Work Location: In person

Salary : $15 - $17