What are the responsibilities and job description for the Veterinary Receptionist/Customer Service Representative position at Kibby Park Animal Hospital?
Kibby Park Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and compensation:
- Compensation: $17 - $18 per hour, for each hour worked
- This is a full-time position, with a 5-8s schedule and availability needed Monday-Friday, and rotating Saturdays.
Full-time Benefits Package*:
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set:
- 1 of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially Avimark, preferred
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Why choose us?
At Kibby Park Animal Hospital in Jackson, MI, we've been serving our community with trusted veterinary care for over 40 years. Our 3-doctor hospital is made up of experienced doctors, licensed technicians, and support staff who work closely together in a fast-paced, yet supportive environment. We offer a full range of services including wellness care, surgery, dentistry, and in-house diagnostics, with a strong emphasis on client education and long-term pet health. We value team input, promote work-life balance, and are committed to the growth and development of every staff member. If you're looking for a place where your skills are valued and your passion for animal care is shared, Kibby Park could be the perfect fit. Apply today!
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Kibby Park AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
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Salary : $17 - $18