Client Success Director, Alpha - $200,000/year USD

• On-site (multi-city)
• W2
• $200K/yr
  
  

The families who choose Alpha already have trusted advisors managing every dimension of their lives. This is the relationship they haven't had yet.

You'll become the person they reach out to when uncertainty arises, when something doesn't feel quite right, or when they want to share a milestone they know you'll appreciate. You'll develop deep familiarity with each family—enough to sense what they need before they articulate it—and you'll possess the judgment and composure to address whatever they bring with discretion, authenticity, and apparent ease. Over time, your role will extend beyond being part of their child's education. You'll become woven into how they experience this formative period of their family's journey.

That level of trust isn't built through protocols. It's built through presence—daily, steady, and unhurried. You'll be visible during morning arrivals and afternoon departures, at the evening gatherings that count, and in the unscheduled one-on-one exchanges that never appear on any agenda. You'll cultivate a community that families feel invested in protecting, where connection feels natural and referrals emerge because the experience warrants them.

Alpha operates outside the boundaries of conventional schooling. Students complete core academics in two hours daily using AI-driven applications, then dedicate the remainder of their time to public speaking, critical reasoning, and applied projects. No traditional lectures. No filler assignments. Top 1% outcomes nationwide. The families who select it are investing in something they value deeply—but that conviction requires ongoing cultivation.

You'll sustain that dialogue with every family, through every question, for the duration of their child's enrollment. If defending a non-traditional approach to discerning skeptics feels like a weight, this position won't suit you. If it feels like the most compelling conversation you could be engaged in, continue reading.

What You Will Be Doing

• Own the connection with every family at your campus—the evolving, deepening bond that ensures parents feel recognized, not merely serviced
• Identify potential issues before they surface as concerns, and address them with the discretion and interpersonal skill that preserves confidence
• Maintain visible presence in the places families gather: morning arrivals (7–9am), afternoon departures (2–4pm), evening parent gatherings, and select weekend programming
• Create a campus culture with authentic depth—rituals, traditions, and moments that give families a sense of belonging to something they want to safeguard
• Develop parent champions naturally, delivering experiences so reliably strong that referrals emerge as an organic byproduct
• Sustain the ongoing dialogue about Alpha's AI-powered approach with families balancing screen time questions, doubtful relatives, and occasional uncertainty—not only during enrollment, but across their entire tenure
• Recognize when a family isn't aligned and manage that transition with the same care you apply to everything else—preserving community integrity is part of serving it well
• Establish the structures and routines this position demands in a setting where the blueprint is still emerging
  
  

What You Won’t Be Doing

• Overseeing enrollment—that's the responsibility of the Admissions Director; your work starts once families commit and grows from that point
• Operating from behind a desk—your visibility within the community defines the role
• Maintaining standard 9–5 schedules—early mornings, late afternoons, and evening programming are inherent to the position, not occasional add-ons
• Relying on administrative infrastructure, established frameworks, or a complete team—you function with significant independence and create what's necessary
• Approaching family relationships as transactional accounts—this role rewards authentic engagement, not procedural adherence
  
  

Client Success Director Key Responsibilities

Serve as the central trusted relationship in every family's Alpha experience. Maintain their confidence through challenging moments, cultivate a community where belonging feels intentional, and establish the environment where satisfied families naturally become advocates.

Basic Requirements

• Currently live within commuting range of one of these campuses OR willing to relocate within 60 days (preference for candidates with established local ties): Scottsdale, AZ; Denver, CO; Greenwich, CT; Boca Raton, FL; Boston, MA; Bethesda, MD; Charlotte, NC; Oklahoma City, OK; Tulsa, OK; Nashville, TN; Fort Worth, TX; Houston, TX; Park City, UT; Chantilly, VA; or Kirkland, WA
• Authorized to work legally in the U.S. without sponsorship requirements
• 5 years in a client-facing role serving high-net-worth or ultra-high-net-worth families—private school admissions, luxury hospitality, philanthropic advising, or any context where discretion, warmth, and interpersonal sophistication were as critical as competence
• Proven capacity to maintain relationships through challenging situations with discerning families and preserve trust throughout
• Authentic presence and communication approach that builds confidence rapidly with affluent, high-expectation families—polished without appearing rehearsed
• Direct familiarity with independent, private, or alternative education—through professional experience or as a parent—that provides credible grounding when families challenge the model
• Sincere conviction in AI-powered education and the capacity to sustain that belief authentically across years of parent interactions, not just initial enrollment discussions
• Flexibility for variable hours: early mornings (7–9am), late afternoons (2–4pm), evening programming 2–3x/month, and occasional weekend commitments
  
  

Nice-to-have Requirements

Exceptional candidates will possess at least one of the following:

• Established connections within the local affluent community that would provide immediate, organic credibility on campus
• Private or independent school background with demonstrated success in family retention and community building—not solely enrollment metrics
• History navigating sensitive family dynamics where your discretion and judgment were the foundation of sustained trust
• A talent for designing experiences—gatherings, moments, settings—that make people feel part of something they want to preserve
• Prior startup or early-stage involvement where you built from the ground up and maintained composure amid rapid change
  
  

About Alpha

Want to join a learning rebellion that’s transforming the traditional classroom?

Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential.

They don’t play by the old rules.

Alpha is creating a new paradigm where students master core academics in just two hours a day, freeing up time for hands-on, passion-driven learning that truly prepares them for the real world.

Alpha School is rewriting the rules of education.

Sounds too good to be true? It’s not.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5598-US-Nashvill-ClientSuccessD