Vice President of Claims

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

The Vice President of Claims will support RoundPoint Mortgage Servicing LLC. The Vice President of Claims provides strategic leadership and direction for all default functions specific to Mortgage Insurance Claims, ensuring strict adherence to Agency, GSE, and MI guidelines and regulatory requirements, as well as internal company policies. This role is accountable for managing the end-to-end claims process with a strong focus on obtaining maximum recovery, improving timelines, and ensuring alignment with company goals and objectives.

The Vice President of Claims will foster a culture of collaboration, accountability, operational excellence, and exceptional customer service. This role requires an experienced leader with direct knowledge of Ginnie Mae claims, who can lead high-performing teams and drive continuous improvement.

Responsibilities:

• Provide direct leadership and direction to the Claims department.
• Build scalable processes that ensure all Claims milestones are met timely with maximum recovery.
• Lead a team responsible for timely, accurate claim filing.
• Proactively monitor, interpret, and implement changes impacting claims operations to ensure ongoing compliance and operational readiness.
• Establish and execute strategies to improve process timelines, quality, and performance in alignment with company goals.
• Maintain scalable, efficient, and compliant processes, procedures, and controls.
• Develop and maintain strong working relationships with direct reports, internal stakeholders, vendors, and customers to ensure seamless operational execution.
• Cultivate a culture of accountability, ownership, and continuous development among team members.
• Identify risk, resolve escalations, and implement controls to mitigate future issues.
• Perform additional duties assigned by leadership.

Qualifications:

• 7 years’ experience in leadership.
• 7 years of direct experience managing GSE Claims.
• 7 years of direct experience managing GNMA Claims.
• 5 years’ experience in MSP/Black Knight products.
• Proven record of leadership and sound management skills.
• Deep understanding of all GNMA and GSE servicing guides.
• Strong problem solving.
• Excellent communication skills.
• Management experience in multi-site/offshore teams preferred.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.