Sales Support Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Sales Support Specialist is responsible for managing and nurturing existing relationships for the local branch. The Sales Support Specialist provides support to CrossCountry Mortgage, LLC’s (“CCM”) mortgage loan officers in their daily duties to increase loan production levels. The Sales Support Specialist works directly with existing referral partners, CCM customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings. The Sales Support Specialist will act in this capacity for a specified amount of time and transition into a Loan Originator/Loan Officer/Loan Processor role.

Job Responsibilities:

• Manage existing account relationships for local branch
• Handle a high volume of outbound calls, up to 100 daily
• Provide superior customer service to branch clients including but not limited to Realtors
• Assist in managing leads.
• Reviewing mortgage loan application and documentation, which may include phone and computer work, printing, copying, scanning, emailing, & overnighting documents.
• Communicating with borrowers for follow-up
• Clarify/correct information and obtain additional information, as necessary, via phone, or email
• General clerical and phone support to loan officers and/or loan processors
• Work with management to provide support in various stages and areas of lending and processing
• Schedule and book meetings for Branch Manager and other applicable Managers
• Independently train, learn and grow into a Loan Officer/Originator/Loan Processor with the assistance of Branch Manager
• Continue education with specified designated training programs in order to build a database for future clientele
• Perform other administrative duties as assigned

Qualifications and Skills:

• High School or General Education Diploma (GED) required
• Previous sales support or origination experience a plus
• Excellent customer service, written and verbal communication skills
• Ability to work well under pressure and adjust to varied work load
• Must be independent, self-motivated and organized
• Must be high-energy and have a positive attitude
• Ability to manage multiple tasks/projects and deadlines
• Proficient computer skills, especially Microsoft Office

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to undergo a background check, in accordance with local laws and regulations?

Education:

• High school or equivalent (Preferred)

Experience:

• Sales/Sales Support: 1 year (Preferred)

Work Location: In person

Salary : $15 - $17