Sales Support Specialist

Key Responsibilities

• Supports Account Managers in meeting the customer's needs.
• Enters customer orders and quotes into the computer system.
• Enters quoted material into a spreadsheet (formatted to suit the customer).
• Researches, and follows up on open customer orders.
• Processes QSA & Return Authorizations processes, sends out correspondence & literature, and works back-order reports.
• Obtain POD's.
• Process credit requests.
• Create miscellaneous spreadsheets.
• Aids in general clerical work such as correspondence, typing & filing.
• Other tasks as assigned

Skills Needed

• 10 Key Machine,
• Alphanumber Filing Skills,
• Attentive to Detail,
• Clear Phone Voice,
• Communication Skills,
• Customer/Employee Relations Skills,
• Flexible to Change,
• General Computer Skills,
• Mathematical Skills,
• Microsoft Excel & Word,
• Motivation Skills,
• Problem-solving Skills,
• Strong Organization Skills,
• Typing Skills.

Minimum Educational Requirements

High School Diploma (or GED).

Experience Required

This is an entry-level position. No specific previous experience is required.

NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.

Experience

• 2 year(s): Strong customer focus
• 1 year(s): Strong ability to manipulate or create spreadsheets and formulas
• 3 year(s): Strong computer skills
• 1 year(s): Clerical or administrative support

Education

• High School or better in High School or GED

• Bachelors or better in Sales

Skills

• Business Acumen Skills
• Influential Skills
• Communication Skills
• Computer Literacy
• Adaptability

• Microsoft Office Skills

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Goal Completion: Inspired to perform well by the completion of tasks
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.