What are the responsibilities and job description for the Mortgage Loan Officer position at CrossCountry Mortgage, LLC?
Company Description CrossCountry Mortgage, LLC is a nationwide mortgage lender founded in 2003 with a focus on providing clear, fast home loans. Now recognized as America’s #1 Retail Mortgage Lender, the company is driven by a commitment to leadership, community engagement, and client advocacy. Team members join a dynamic organization of more than 7,000 professionals who are motivated by shared values and performance-driven culture. CrossCountry Mortgage invests in philanthropic programs like CCM Cares and community events, reinforcing its mission to positively impact the neighborhoods it serves. The company operates under NMLS3029 and is an Equal Housing Opportunity lender.
Role Description The Mortgage Loan Officer role is a full-time, on-site position based in Waco, TX. The individual in this role will originate residential mortgage loans, guide clients through the loan process, and provide clear information about loan options, rates, and terms. Day-to-day responsibilities include building and managing a pipeline of leads, conducting client consultations, collecting and reviewing documentation, and collaborating with underwriting and processing teams to ensure timely approvals and closings. The Mortgage Loan Officer will maintain strong relationships with real estate agents, builders, and other referral partners, while delivering responsive, high-quality customer service. This role also involves staying current with mortgage products, regulations, and market trends to support clients in making informed decisions.
Qualifications
Role Description The Mortgage Loan Officer role is a full-time, on-site position based in Waco, TX. The individual in this role will originate residential mortgage loans, guide clients through the loan process, and provide clear information about loan options, rates, and terms. Day-to-day responsibilities include building and managing a pipeline of leads, conducting client consultations, collecting and reviewing documentation, and collaborating with underwriting and processing teams to ensure timely approvals and closings. The Mortgage Loan Officer will maintain strong relationships with real estate agents, builders, and other referral partners, while delivering responsive, high-quality customer service. This role also involves staying current with mortgage products, regulations, and market trends to support clients in making informed decisions.
Qualifications
- Experience in loan origination or as Loan Officers, with a proven track record of successfully closing residential mortgage loans.
- Knowledge of the Mortgage Industry and Mortgage Lending practices, including familiarity with conventional, FHA, VA, and other loan products.
- Understanding of Underwriting principles and ability to work effectively with underwriting and processing teams to meet guidelines and timelines.
- Strong Customer Service skills, including clear communication, active listening, and the ability to build trust with clients and referral partners.
- Relevant state mortgage loan originator license (or ability to obtain), and compliance with NMLS registration requirements.
- Solid financial acumen, attention to detail, and ability to analyze income, credit, and collateral documentation.
- Proficiency with mortgage loan origination systems and basic office software tools.
- Ability to work on-site in Waco, TX, manage multiple priorities, and meet deadlines in a fast-paced environment.
- High school diploma required; associate or bachelor’s degree in business, finance, or a related field is beneficial.