Dispatcher

SHIFT: Monday-Friday 11:00a-7:00p
PAY: $22.00 is based on education and years of experience.
REPORTS TO: Supervisory Organization Job Profile i.e Service Center Manager
DIRECT REPORTS: Operations Supervisor

• Plans, schedules, coordinates, implements, and ensures methods and procedures for the most efficient and timely pickup and delivery of customer’s freight.
• Verifies accuracy of pick-up orders placed by Customer Service Representatives. Checks for discrepancies and timeliness of orders. Answers customer service calls. Communicates directly with customers as required.
• Dispatches pickup and delivery of customer freight in timely and efficient manner.
• Assigns and schedules drivers on pick-up and delivery locations and accurate completion of shipping documentation. Verifies loading and unloading appointments with shippers and receivers.
• Completes and verifies driver check-in and check-outs are processed accurately and efficiently. Creates routing stickers as needed.
• Maintain and facilitate communication with drivers to ensure optimum operational efficiency and customer and employee relations.
• Maintains a log of all route times to determine which routes may be running late.
• Communicates with other operations personnel to resolve operational issues. Handles very high telephone call volume in courteous and efficient manner.
• Set up Truckmate trips and verify close including monitoring and managing open orders, missing orders, overages, shortages and misroutes, missing POD’s, and late deliveries and resolve issues for timely and efficient delivery to customers.
• Obtain weekly service center report card and identify and solve existing and potential problems involving supervisor as appropriate. Perform OSD research and track results.
• Interact with customers and employees in a helpful, courteous and professional manner.
• Ensure that all pick-ups and deliveries are done in an accurate and timely manner
• Ensure adherence to Company policies and procedures and ensure drivers adhere to Company policies.
• Ensure adherence to all applicable federal, state, and local laws and regulations.
• Create a positive and productive work atmosphere by communicating in a professional and team-like manner

• Position requires High school diploma/GED equivalent.
• Must be able to type a minimum of 25 wpm and be familiar with computer operations.
• Must be able to work well with others and work well under pressure in a fast pace environment.
• Ability to simultaneously perform multiple tasks. Must have strong organizational skills.
• Must have strong work ethic, excellent interpersonal, organization, math, and communication skills. Ability to work efficiently with a positive attitude.
• Must be able to create, give and follow instructions, use common sense and take directions using personal and technology-related communication.
• Must have ability to obtain working knowledge of the city, rural routes, and CCC system as well as Company policies and procedures in a timely manner.
• Knowledge of DOT regulations and hazardous materials preferred.
• Well-developed interpersonal skills. Ability to get along with diverse personalities.
• Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.

BENEFITS

• Medical, Dental, Vision, and Life Insurance
• PTO, Paid Holidays, Volunteer Time Off, Wellness Time Off
• 401K Retirement Plan
• Biweekly Pay

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