Project Manager

CrossCom delivers comprehensive end-user services and solutions for geographically dispersed enterprises in the retail, automotive, grocery, hospitality, and restaurant industry segments. Our internally managed offerings are tightly integrated, operationally and systemically, to provide a unique governance-based outsourced service offering. CrossCom provides national retailers with support for help desk, technology staging, asset management, installation, maintenance, service, cabling, rollout and chain-wide implementation. CrossCom is the single source partner retailers depend on for in-store technology requirements.

The Project Manager is responsible for developing detailed project plans, schedules, and work breakdown structures. Lead and motivate the project team. Assign roles and responsibilities to team members. Act as the main liaison between leadership, stakeholders, and the team. Oversee day-to-day execution of the project(s). Identify risks early and develop mitigation plans. Manage issues, escalate when needed, and ensure resolution. Monitor costs and ensure financial accountability. Ensure deliverables meet required standards and client expectations. Manage project closure activities (handover, documentation, final reports).

**This is a 3 to 4 month temporary position, possibly leading to full-time.**

Responsibilities

• Responsible for successful execution of assigned projects revenue annually
• Lead project set-up process including identifying areas of risk and key performance indicators (KPIs), scope of work development, pilot site planning, task and milestone development, quote review, project schedule, and sample deliverables
• Develop customer and internal reporting for project tracking
• Review full project plan including set-up with Leadership
• Responsible for executing to planned budget on projects
• Approve all billing from Project Coordinators and review invoices
• Attend all customer conference calls and on-site meetings
• Meet regularly with internal team to review progress and performance
• Lead resolution of all project or site escalations
• Develop team schedule for direct reports
• Ensure team is meeting required metrics for contracting, billing, and tasks
• Ensure customer expectations are met

Experience/Education

• Bachelor's degree
• Some work or internship experience

Competencies

• Strong leader with the ability to motivate team members and achieve outcomes
• Strong decision-making skills
• Strong communication skills and the ability to communicate professionally with customers and team members
• Proficient in use of Microsoft Excel (V-Look ups, pivot tables, keyboard shortcuts)
• Strong customer focus and relationship building skills
• Good negotiation skills
• Solid analytical and presentation skills
• Results oriented

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa

Job Types: Full-time, Temporary

Pay: $58,000.00 - $65,000.00 per year

Ability to Commute:

• Buffalo Grove, IL 60089 (Required)

Work Location: In person

Salary : $58,000 - $65,000