Maintenance Dispatcher

Who we are:

CrossAmerica Partners is a leading wholesale distributor of motor fuels, operator of convenience stores, and owner and lessor of real estate used in the retail distribution of motor fuels. We are a top ranked wholesale distributor with eight major fuel brands, our seven high quality convenience store brands have 250 locations, and we are actively buying, selling, and leasing sites across the US. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!

Job Description:

The Maintenance Dispatcher is responsible for coordinating and managing maintenance service requests to ensure timely and efficient resolution of field issues. This role involves entering and tracking tickets, scheduling work orders, and dispatching technicians or vendors with the necessary job information. Acting as a key point of contact, the Dispatcher communicates with vendors to obtain updates, coordinate quotes, and track ordered parts. The position requires maintaining accurate records within Salesforce software, managing urgent requests and last-minute schedule changes, and supporting the maintenance team and management to ensure smooth operations and exceptional service delivery.

Responsibilities:

• Responsible for entering tickets and dispatching maintenance issues related to our convenience stores as needed.


• Troubleshooting common maintenance issues with operations team.


• Coordinate and schedule maintenance work orders, ensuring optimal use of resources and timely service delivery


• Dispatch maintenance technicians and/or vendors to job sites, providing them with the necessary information.


• Serve as a point of contact for vendors, obtaining updates on service requests and ordered parts, coordinating quotes.


• Work with store managers on troubleshooting common maintenance issues related to convenience store equipment.


• Maintain accurate records of service requests, schedules, and technician assignments using Sales Force software and Monday.com.


• Handle last-minute schedule changes and urgent service requests with efficiency and professionalism.


• Work closely with the maintenance team and management to ensure smooth operations and exceptional service delivery.


• Occasional emergency on-call on weekends and holidays.


• This is not an all-inclusive list of responsibilities.

Skills & Abilities:

• Excellent verbal and written communication skills, including the ability to effectively communicate with upper management and maintenance contractors


• Proficient in Microsoft Office, specifically Word and Excel


• Ability to multitask and work on several projects at one time

Education & Experience:

• High School Diploma or equivalent


• Two (2) or more years of experience with facility maintenance is preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee may occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Employment Opportunity

CrossAmerica Partners (or its subsidiaries and related entities) contract with employment service organizations to provide staffing for its corporate operations. The employment service organizations are equal opportunity employers. For this position, the employment service organization is VUC Inc. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

The employment service organizations with which CrossAmerica Partners contracts, including VUC Inc, make all employment decisions in accordance with applicable laws and provide reasonable accommodations to qualifying individuals on the basis of any protected characteristic consistent with applicable law. VUC Inc is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. VUC Inc also provides reasonable accommodation to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact mweber@caplp.com.