Account Manager - Process Solutions Group

Job Summary:  

Cross Company is seeking a self-motivated and competitive individual to join our team as an Account Manager. This individual's mission is to develop new business and support existing business within portions of NC and SC. This associate will work in a remote capacity, ideally residing in or around the Greenville SC, Spartanburg, SC, or Charlotte, NC locations. They will communicate to customers and prospects the different aspects and capabilities of Cross Company. The Process Solutions group provides engineering services such as: systems integration, sales of instruments & valves, and services including calibration and start-up and commissioning. 

Training:

Cross Company offers paid training for Account Managers which includes learning from a world-class service team, Sales Representatives who have had success, as well as outside specialists. This is the perfect opportunity for someone passionate about starting their career in sales! 

The Benefits:

• Protected Territory

• Paid training 

• Cell phone reimbursement

• Employee stock ownership program

• Competitive benefits package including medical, vision, dental, and 401k plan

Essential Functions

1. Meet annual sales goals as established by the Sales Manager. 

2. Grow overall sales and income at existing customers.   

3. Develop new business opportunities with prospects.

4. Develop strong relationships with all assigned customers.

5. Maintain CRM for current customers and potential prospects. Track quote opportunities through the sales funnel & communicate to the Manager. 

6. Maintain superior technical knowledge. Attend factory training as needed. Develop good working relationships with our Principal manufacturers.

7. Incorporate Account Manager role into Cross PSG team selling approach with Inside Application & Product Specialists.

 ADDITIONAL RESPONSIBILITIES

1. Communicate all significant customer and supplier issues to the Sales Manager.

2. Maintain an updated and accurate customer contact list.  Update open quotes and keep Manager informed of customer sale related activity through call reporting.

3. Gain proficiency in CRM to assist Company strategy for customer growth and customer data analysis. 

4. Have strong knowledge of your competition.  Be aware of the strengths and weaknesses of competitive Rep firms and their products represented in common customer geography.

5. Increase Service sales for flow measurement start-up and commissioning, calibration, and integration of meter devices into customer control systems.

6. Promote Valve Automation capabilities for customer applications and to include valve repair & maintenance programs. 

7. Contribute to the Cross Company content creation process.  This requirement is directed by the Sales Manager and includes interaction with Marketing for blogs, videos, and application successes. 

8. Complete any other duties as assigned by the Sales Manager.  This may include customer related tasks, projects management, or miscellaneous tasks as directed.

Education/Experience

1. 3 years industry-related experience.

2. College degree required.

   Knowledge Required

1. Business acumen to advance organization goals, based on relevant process, market and trends.  

2. Excellent problem solving skills.  Decisively identify action plans required for customer issues.

3. Outstanding product expertise for each Instrumentation Group technology, including flow measurement, valves, and safety equipment.      

4. Provide advanced application knowledge for customer troubleshooting and solutions,    

5. Able to meet technical expertise levels as follows:

• Understand how components work and function in process systems

• Recognize information required to properly specify a valve or instrument 

• Recommend the appropriate product based on information furnished by the customer 

• Read parts drawings to convert or specify repair parts

• Read engineering drawings and dimensional specifications

• Recognize major features, advantages, and benefits of Instrumentation Group products

REQUIRED COMPETENCIES

1. Interpersonal Savvy - builds relationships and relates openly with diverse groups of people

2. Communicates Effectively -

• follows through with attention to detail, assumes personal accountability to commitments 

• delivers written and electronic communication in clear, concise manner

1. Builds Networks - ability to work well with broad spectrum of personality types both within Cross company and outside the organization

2. Action Oriented - readily takes action on challenges with energy and enthusiasm

3. Handles tough situations with direct supervision from Sales Manager    

4.  Servant Leadership - team player who can influence and inspire co-workers to common goals

5.  Drives Results - self-motivated individual with track record of exceeding Cross company objectives 

6.  Customer focused – gains insight into customer needs identifies opportunities beneficial to customer 

7.  Resilient – confident and focused under pressure;  maintains a positive attitude despite setbacks 

8.  Functional/Technical  – possesses required skill set to do his/her job at high level of accomplishment

 PHYSICAL AND MENTAL REQUIREMENTS

1. Physical ability to navigate and visit industrial process environments

2. Physical ability to drive long distances

3. Overnight travel is possible

4. Public speaking in small or large group settings