What are the responsibilities and job description for the Account Manager position at Libra Solutions?
When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.
Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.
The Account Manager is responsible for developing strong relationships with existing customers, connecting with key stakeholders to identify new business opportunities among existing customers and serves as point of contact for customer service related inquires. In this role, you will liaise with cross-functional internal teams (including Operations and Business Development) to improve the full customer experience and grow revenue. This is an in-person position that can be based out of one of our offices located in Denver, CO - Las Vegas, NV - or Charlotte, NC.
Responsibilities:
- Build and maintain strong, long-lasting customer relationships, learning about our customers' requirements and their business environment to understand and respond to their needs
- Collaborate with the Business Development and Operations teams to identify and react to trends and opportunities within our markets
- Develop new business with existing customers and/or identify areas of improvement for revenue growth
- Able to successfully manage critical performance goals/objectives to drive and deliver improved organizational capabilities
- Serve as the lead point of contact for all customers, especially medical providers, for account relationship matters
- Assist with challenging provider’s requests and issues and escalate as needed
- Conduct in-service training sessions and meetings for new or existing customers
- Schedule weekly or monthly meetings with customers
- Provide productivity and updates on managed accounts and special projects as assigned by management
- BA/BS degree in Business Administration, Sales or relevant field OR equivalent business experience
- Demonstrable ability to communicate, present to and influence key stakeholders
- Strong listening, negotiation and presentation abilities
- Ability to multitask and respond to emails and inquiries in a timely manner
- Ability to perform in a heavy inbound/outbound call environment with strong verbal and written communication skills
- Proven ability to work in a fast-paced environment while maintaining a high level of work quality
- Proficient in MS Office
- Must be able to work in-office at one of our office locations (Las Vegas, NV, Denver, CO, or Charlotte, NC)
Preferred skills:
- Experience working with medical providers and attorneys and knowledge of medical terminology is a plus
- Experience using Salesforce or CRM software
- Demonstrated experience in successfully delivering client-focused solutions to customer needs
We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off