Service Technician I - Scale

Cross Company is a 100% employee owned company that has been Innovating the Industrial World since 1954, applying advanced technologies and services to increase our customers’ efficiency, reduce risk, and improve quality across a multitude of industries.

This role is a vital part of our Precision Measurement Group. Scale Service Techs Level I work mostly on their own in the field to calibrate and / or repair customer’s industrial scales. Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team.  Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer. Potentially working some overtime and weekend hours.

Check out what our associates love about their job here!

Essential Functions:

• Maintenance, calibration and / or repair of Industrial Scales

• Respond to Call Service (Emergency) to fix and repair Customer’s Scales – calls could be during or after working hours.  Must be willing to work some overtime and weekend hours – may also include some overnight travel.

• Consistently maintain good work attendance and productive work ethic.

Minimum Requirements / Qualifications:

1. Strong mechanical, electronic and / or technical background in industrial environment

2. Valid driver’s license and clean driving history required

3. Class B CDL license a plus 

4. Welding and/or Concrete knowledge is a plus

5. Strong interpersonal and customer service skills

6. 2 Year Technical Degree preferred but not required

7. Military service or calibration experience a plus

8. Computer literate

9. Performance driven and customer focused

10. Local travel, occasional overnights required

Core Competencies:

1. Commitment to Excellence - Check your work

2. Customer Relationship Management - communicate with customers to deliver better service

3. Methodical Approach - troubleshooting

4. Team Building

Physical Demands of the Position:

• Stands greater than four hours at a time
• Stoops and bends below knee level 8 – 10 times an hour
• Lifts and carries less than 100 pounds repetitively
• Climbs stairs more than four times in an eight hour shift
• Pushes / pulls objects greater than 25 pounds
• Reaches out; Reaches overhead
• Repetitively uses feet to walk and to drive
• Repetitively uses hands
• Grips with hands