What are the responsibilities and job description for the Service Technician I - Scale position at Cross Technologies Inc.?
Cross Company is a 100% employee owned company that has been Innovating the Industrial World since 1954, applying advanced technologies and services to increase our customers’ efficiency, reduce risk, and improve quality across a multitude of industries.
This role is a vital part of our Precision Measurement Group. Scale Service Techs Level I work mostly on their own in the field to calibrate and / or repair customer’s industrial scales. Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team. Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer. Potentially working some overtime and weekend hours.
Check out what our associates love about their job here!
Essential Functions:
Maintenance, calibration and / or repair of Industrial Scales
Respond to Call Service (Emergency) to fix and repair Customer’s Scales – calls could be during or after working hours. Must be willing to work some overtime and weekend hours – may also include some overnight travel.
Consistently maintain good work attendance and productive work ethic.
Minimum Requirements / Qualifications:
Strong mechanical, electronic and / or technical background in industrial environment
Valid driver’s license and clean driving history required
Class B CDL license a plus
Welding and/or Concrete knowledge is a plus
Strong interpersonal and customer service skills
2 Year Technical Degree preferred but not required
Military service or calibration experience a plus
Computer literate
Performance driven and customer focused
Local travel, occasional overnights required
Core Competencies:
Commitment to Excellence - Check your work
Customer Relationship Management - communicate with customers to deliver better service
Methodical Approach - troubleshooting
Team Building
Physical Demands of the Position:
- Stands greater than four hours at a time
- Stoops and bends below knee level 8 – 10 times an hour
- Lifts and carries less than 100 pounds repetitively
- Climbs stairs more than four times in an eight hour shift
- Pushes / pulls objects greater than 25 pounds
- Reaches out; Reaches overhead
- Repetitively uses feet to walk and to drive
- Repetitively uses hands
- Grips with hands