What are the responsibilities and job description for the Loan Processor position at Cross Country Mortgage?
Company Description Cross Country Mortgage is a full-service mortgage company offering a wide range of home loan products for single-family homes and properties up to four units. The company provides purchase, refinance, cash-out, and home construction loans, giving borrowers flexible options to meet their needs. With comprehensive services and diverse loan programs, Cross Country Mortgage supports clients throughout the entire home financing process. Team members contribute to a customer-focused environment where efficiency, accuracy, and clear communication are valued.
Role Description This full-time Loan Processor role is a hybrid position based in Scottsdale, AZ, with some work-from-home flexibility. The Loan Processor reviews and verifies loan applications and supporting documentation to ensure accuracy and completeness, including income, assets, credit, and property information. This role coordinates with loan officers, underwriters, and borrowers to collect required documents, resolve discrepancies, and maintain clear communication throughout the loan process. The Loan Processor prepares files for underwriting, follows up on conditions, tracks milestones, and ensures loans comply with company policies and regulatory guidelines. Daily responsibilities also include updating loan systems, managing timelines, and helping provide a smooth, efficient experience for borrowers.
Qualifications
- Ability to work with Loans and Loan Processing, including reviewing applications, validating data, and managing files through closing.
- Experience handling Loan Documents, such as disclosures, income and asset verification, credit reports, and title and appraisal documentation.
- Familiarity with basic Underwriting principles and guidelines to prepare complete, accurate files and respond to underwriting conditions.
- Strong Communication skills to interact professionally with borrowers, loan officers, underwriters, and other stakeholders.
- Attention to detail, organizational skills, and the ability to manage multiple loans and deadlines in a fast-paced environment.
- Comfort using loan origination systems and standard office software; ability to learn new tools quickly.
- Prior mortgage or financial services experience preferred; loan processing experience in a retail mortgage environment is a plus.
- High school diploma or equivalent required; additional education or relevant certifications in finance or mortgage lending are beneficial.