Switchboard Operator at The Whitby Hotel

Step into the heart of our hotel’s guest experience as a Switchboard Operator! You’ll be the friendly, confident voice that greets every caller and sets the tone for exceptional service. In this fast-paced role, you’ll expertly handle a high volume of calls, communicate clearly and professionally, and ensure every caller is connected smoothly and efficiently.If you’re someone who thrives on multitasking, loves being the go-to person for information, and takes pride in delivering seamless communication, we’d love to meet you.Main DutiesOperate the telephone/switchboard per Firmdale standards Inquires as to the nature of calls to refer to the appropriate person or service. Ensuring that any guest request or issue is communicated to the manager on duty and follow-up takes place Sends messages by email, informing intended recipients as required Compiles daily reports and distributes them to applicable department managers Updates guest profiles in Opera PMS Covers reception shifts when required General administrative duties as assigned Requirements: Customer service experience preferred Self-starter with exceptional organization and administrative skills Excellent level of spoken and written English Friendly and professional telephone etiquette Exceptional PC skills, especially in Microsoft Excel Ability to remain calm under pressure Flexible scheduling Physical RequirementsAbility to research, read, review, enter, and retrieve information from computers and hard copies.Speak, read, write, and understand EnglishPrimarily seated at a computer for extended periods, with occasional walking or light movement as needed.. Regular communications in person, writing, and by telephone.Perform work, and be present, on Hotel premises to ensure satisfaction of clients considering an event and those already booked.EMPLOYEE BENEFITS: Paid vacation, sick and personal days Health, dental, vision, and life insurance plans Commuter benefits Holiday staff parties and staff appreciation events In-house uniform dry-cleaning services Employee meals while on duty Departmental and company-wide incentive programs With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.” Be inspired by Firmdale, www.firmdalehotels.comAnd learn more about the New York hotels https://www.firmdalehotels.com/hotels/new-york/Find out why we inspire employees to Love What You Do https://www.firmdalehotels.com/b/careers/love-what-you-do/

Salary : $20 - $22