What are the responsibilities and job description for the Inside Sales Representative position at Critical Facilities Technology?
Position Summary
We are seeking a personable, detail-oriented Inside Sales Representative to support our sales efforts in the mission critical power and cooling space. We support end users in a variety of industries including healthcare, manufacturing, data centers, mines and industrial facilities. This role requires strong organizational skills, the ability to manage multiple projects simultaneously, and a technical mindset to understand electrical and mechanical products and solutions. The ideal candidate thrives in a fast-paced environment and enjoys building relationships with customers while delivering accurate and prompt service.
Key Responsibilities
- Develop and maintain strong customer relationships via phone and email.
- Process quotes, orders, and submittals in a timely fashion and attention to detail.
- Coordinate with outside sales representatives, manufacturers, customers, and internal teams to ensure project success.
- Become a technical resource and expert on specific product lines to assist in supporting the distribution and contracting community.
- Track and manage multiple quotes, orders, and customer requests simultaneously.
- Follow up on open quotes and opportunities to drive sales growth.
- Maintain accurate records of customer interactions, pricing, and project status in the CRM system.
Qualifications
- Strong interpersonal and communication skills with a customer-first mindset.
- Detail-oriented with time management skills.
- Ability to multitask and prioritize effectively in a dynamic environment.
- Technical aptitude or willingness to learn electrical products and industry terminology.
- Proficiency in Microsoft suite and Google
Preferred Skills
- Familiarity with electrical distribution, electrical systems, or related products.
- Experience reading basic electrical or construction documents.
- Previous inside sales or electrical industry experience preferred but not required.
Work Environment
- Flexible role with frequent collaboration across internal teams.
- Fast-paced, team-oriented environment.
- Casual and upbeat team of individuals