What are the responsibilities and job description for the Assistant Manager position at Crispy Cones?
Company Description Crispy Cones is a fast-growing soft-serve dessert brand that reimagines ice cream by serving premium soft-serve in freshly grilled dough cones layered with spreads, toppings, and drizzles. Founded by Jeremy Carlson and elevated through a Shark Tank partnership with Barbara Corcoran, the brand has expanded nationwide through a franchise model supported by strong branding and efficient operations. Crispy Cones focuses on experiential dining, combining seasonal flavors, influencer collaborations, and curated in-store experiences to build customer loyalty and digital engagement. The company provides franchise partners with comprehensive support, including marketing, technology, and training, backed by more than seven years of operational experience. Crispy Cones continues to grow as a bold, elevated dessert concept with a passionate community of fans.
Role Description The Assistant Manager role at Crispy Cones is a full-time, on-site position based in Knoxville, TN. This role supports daily store operations, including supervising team members, overseeing food preparation and presentation standards, and ensuring a clean, safe, and welcoming environment for guests. The Assistant Manager assists with scheduling, training, and coaching staff, helping maintain high levels of customer service and efficient workflow during peak hours. This position also helps manage inventory, monitors product quality, and follows company procedures to uphold brand consistency and compliance with health and safety regulations. The Assistant Manager may support local marketing efforts, track key performance metrics, and collaborate with leadership to improve sales, guest satisfaction, and overall store performance.
Qualifications
- Candidates should possess skills in team leadership, staff training, and day-to-day shift supervision.
- Candidates should possess skills in customer service, conflict resolution, and creating positive guest experiences.
- Candidates should possess skills in basic cash handling, point-of-sale (POS) operations, and inventory monitoring.
- Candidates should possess skills in time management, organization, and multitasking in a fast-paced environment.
- Candidates should possess skills in communication and collaboration with both frontline staff and management.
- Previous experience in food service, retail, or hospitality leadership is highly beneficial.
- Knowledge of food safety standards and sanitation practices is preferred.
- Availability to work evenings, weekends, and holidays as needed; reliable on-site attendance is required.