Recruiting Operations Specialist - Global

Do you dream in workflows, spreadsheets, and recruiter pipelines?

Can you manage backend recruiting operations with precision while supporting a fast-moving, client-facing experience?

Do you build trackers, maintain clean systems, and ensure every record is complete, every deadline is hit, and nothing falls through the cracks?

Final question: When faced with a complex challenge, do you get excited or run away?

At Crisp, we’re on a mission to help 10,000 law firms each grow their revenue by $10,000,000 over the next 10 years, creating a $10 billion impact in the legal industry. We operate with the intensity of a championship team where every player is expected to bring their best, own their outcomes, and drive results.

We’re hiring a Recruiting Operations Specialist to support, maintain, and improve the operational engine behind our Crisp Recruit client service offering. This person will play a critical hands-on role in keeping our systems, workflows, and client deliverables running accurately, efficiently, and on time.

You’ll work across Salesforce, ClickUp, Google Sheets, Slack, Greenhouse, LinkedIn Recruiter, and related systems to manage hiring workflows, enforce data integrity, eliminate inefficiencies, and create visibility for recruiters, candidates, and clients alike.

This is not about simply tracking applicants. It is about supporting talent delivery across dozens of roles, multiple recruiting pods, and an expanding book of clients with consistency and operational excellence.

Who You Are:

• You are a high-ownership, self-starting operator who thrives behind the scenes while driving visible results across recruiting operations, systems, and client delivery. You do not wait around for perfect instructions. You take initiative, stay organized, and make sure nothing falls through the cracks.
• You are autonomous, highly accountable, and reliably available during business hours. You are highly contactable, follow through consistently, and can be trusted to keep workflows moving, records accurate, and deliverables on track.
• You are a critical thinker who solves real company problems, not just tasks. You understand how to work well with different personalities, navigate cross-functional teams, and help keep people aligned to established workflows so processes do not break.
• You think like a technical project coordinator or specialist, but you are also a people person. You know how to work cross-functionally, earn trust, and raise the bar through consistency and execution. You build and improve systems, workflows, and processes that simplify operations, reduce manual entry and human error, and support scalability.
• You also understand client account management and what it takes to help drive and complete deliverables owed to clients with speed, polish, and consistency.
• Make no mistake, this is a complex, technical, hands-on specialist role, not a coordinator role built around simple task-taking. Candidates who can leverage AI, automation, and systems thinking in service of scalability, with real-world examples, move to the front of the line.

What You’ll Do:

Recruiting Operations & Workflow Execution

• Support and manage day-to-day recruiting operations across Salesforce, ClickUp, Google Sheets, and related recruiting systems.
• Create and maintain role records, intake updates, recruiter and sourcer assignments, candidate packet workflows, and internal delivery systems.
• Ensure all client-facing deliverables, including candidate presentations, updated job descriptions, and test assignments, are completed accurately and on time.
• Help drive accountability across workflows so deadlines are met, handoffs are clean, and nothing falls through the cracks.

Systems, Process Support, & Workflow Improvement

• Build, maintain, and improve systems, workflows, and processes designed to simplify operations, reduce manual entry, reduce human error, and support scale.
• Use ClickUp or a similar project management platform to create and manage forms, custom fields, dashboards, task workflows, and workspace structures that support accountability and execution.
• Identify bottlenecks and help solve real company problems through automation, structured workflows, and strong process discipline.
• Document workflows clearly and maintain SOPs for repeatable recruiting operations at scale.

Salesforce Operations & Reporting

• Serve as a strong Salesforce operator by building and maintaining reports, workflows, and custom fields that support recruiting operations and service delivery.
• Maintain data accuracy and reporting visibility across the recruiting function, ensuring operational records are complete, useful, and actionable.
• Help improve visibility into recruiter performance, pipeline health, candidate movement, backfills, and client delivery timelines.

Google Sheets & Data Management

• Build and manage advanced Google Sheets trackers, dashboards, and reports using formulas, pivot tables, lookups, cross-sheet references, and connected data sources.
• Use tools such as Coefficient to pull data into Sheets from Salesforce and turn it into reporting that supports decision-making and accountability.
• Create reporting views that help leadership, recruiters, and operations teams monitor workloads, service delivery, and performance with clarity.

Cross-Functional Delivery & Client Accountability

• Partner across recruiting, sourcing, client service, and operations teams to ensure deliverables owed to clients are executed with accuracy and urgency.
• Support operational excellence across multiple stakeholders, helping teams work within established workflows so execution remains consistent and scalable.
• Contribute to a high standard of responsiveness, reliability, and operational excellence across the function.

Nice-to-Have Platform Support

• Support Greenhouse or similar ATS workflows, including opening, managing, and closing roles and adjusting recruiter and sourcer assignments.
• Support LinkedIn Recruiter or similar sourcing systems, including opening, managing, and closing projects and adjusting recruiter and sourcer assignments as needed.

Our Requirements Are Pretty Straightforward. To Qualify You Must:

We need a recruiting operations specialist who is highly autonomous, deeply accountable, technically strong, and relentless about deadlines, follow-through, and operational excellence.

• 3–5 years of experience in operations, recruiting operations, talent coordination, backend hiring systems, project coordination, or a closely related operational role where you were responsible for driving execution day to day
• A true self-starter mindset with the ability to work autonomously, manage priorities, and follow through with minimal oversight
• A proven track record of being highly responsive, reliably available during business hours, and trusted to make sure nothing falls through the cracks
• Strong critical thinking and problem-solving ability, with experience solving real company problems through systems, workflow design, and operational discipline
• The interpersonal judgment and organizational savvy to work across teams, navigate stakeholders well, and help people operate within established workflows
• Salesforce expertise is a must, including building reports, workflows, and custom fields, and maintaining accurate operational records inside the platform
• ClickUp expertise, or similar project management system expertise, including building forms, custom fields, dashboards, workflows, and managing workspaces for accountability and execution
• Expert-level Google Sheets fluency, including formulas, pivot tables, lookups, references to other data sheets, report creation, and using tools such as Coefficient to pull in data from Salesforce
• Proven ability to build and improve systems, workflows, and processes that simplify operations, reduce manual entry and human error, and support scalability
• Strong project coordination and deadline management ability, with experience juggling multiple stakeholders, tasks, and deliverables at once
• Clear, professional communication skills and the ability to work effectively across business, recruiting, operations, and technical teams
• Strong understanding of client account management and the discipline required to help drive and complete deliverables owed to clients

In Return, Here’s Our Promise to You:

At Crisp, we don’t just hire top talent—we invest in them. Here’s what you can expect:

• High-Impact Work. You’ll play a critical role in shaping and scaling operations at a company that moves fast and rewards execution.
• A Seat at the Table. Your ideas won’t just be heard—they’ll be implemented. We value problem solvers and action takers who make things happen.
• A-Player Culture. You’ll work alongside driven, high-performing professionals who challenge, support, and push each other to be better.
• The Tools & Resources to Succeed. You’ll have access to cutting-edge technology, AI-driven tools, and the support needed to optimize and scale operations.
• No Bureaucracy, Just Results. We operate with speed, efficiency, and a relentless focus on execution—you’ll never be held back by red tape.

If you’re looking for a role where you can make a real impact, work with top-tier professionals, and help build scalable systems that drive business growth, this is it.

Why Our Work Matters

Lawyers go to law school to learn how to practice law, but law school doesn’t teach them how to run a business. In a world where the best cases often go to the best marketers, not necessarily the best lawyers, legal expertise alone isn’t enough. That’s where Crisp comes in.

We partner with committed, growth-minded law firms that care deeply about their teams, clients, and communities. Often, it’s a David vs. Goliath scenario, where the most dedicated attorneys lack the resources of their larger competitors.

At Crisp, we’re here to ensure that the best law firms, no matter their size, have a fighting chance to lead, serve, and transform their communities.

By empowering our law firm clients to succeed, we’re not just building stronger businesses; we’re creating a ripple effect of positive change that impacts lives, families, and communities across the country.

About Crisp 

Crisp is an incredibly fast-moving, high-growth company (1470% growth in 3 years) with a laser focus on delivering the absolute best legal marketing and business coaching services on the market today.

Check out what we are about here: www.crisp.co/careers 

We’re all about working hard and staying humble. In the spirit of humble bragging, here are some of our awards and accolades:

• Crisp Founder and CEO Michael Mogill named EY Entrepreneur Of The Year® 2023
• Named to Inc. 5000 List of Fastest-Growing Private Companies for 7-Years (2024, 2022, 2021, 2020, 2019, 2018, 2017)
• Atlanta’s fastest-growing companies 9 years in a row (2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016)
• Recognized as Atlanta’s Best Places to Work
• Creators and annual hosts of the Crisp Game Changers Summit, the largest and most ambitious law firm growth conference on Earth 
• Published the legal industry’s best-selling marketing book 
• Host of the most listened-to podcast in the legal industry 
• Featured in Forbes, The Wall Street Journal, TechCrunch, Yahoo, and The Huffington Post

If you’re looking for a job that’s boring and easy, you won’t find that here. We put 110% into everything we do. Greatness is achieved through hard work, discipline, and sacrifice, and we’re determined to be great. 

We’re not crazy; we just believe in what we do.

If you'd like to be part of a nationally recognized, collaborative, and driven team, then we can’t wait to hear from you.