Operations Manager - Case Manager (Veterans Benefits Division)

Are you a seasoned legal operations professional with a passion for helping veterans receive the benefits they’ve earned?

Do you have the experience and drive to lead a high-performing paralegal team in a fast-paced, mission-driven law firm environment?

Can you navigate the complex world of Veterans Benefits with precision, empathy, and strong organizational leadership?

Is your approach to managing people rooted in accountability, process excellence, and a commitment to client outcomes?

Final question: When faced with a challenge, do you get excited or run away?

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Tabak Law is a rapidly expanding Social Security Disability, Veterans’ Benefits, Workers’ Compensation, and Personal Injury law firm, serving clients across the U.S. . Founded by Attorney Fred Tabak (40 years of legal experience), the firm has helped secure nearly $300 million in benefits and compensation for over 20,000 clients . With a strong value system built on empathy, innovation, unity, growth, thriving, and service, Tabak guides clients “From Hardship to Hope” .

Tabak Law maintains a nationwide network of skilled attorneys and is committed to elevating client dignity, restoring justice, and empowering lives. Their blog, testimonials, and accessible resources reflect their dedication to client education, transparency, and excellence .

What you’ll do:

• Department Oversight & Coordination: Oversee a team of paralegals within the Veterans Benefits department, ensuring consistent workflow, accountability, and support for supervising attorneys and case leads.
• Veterans Benefits Expertise: Provide guidance and oversight grounded in an in-depth understanding of VA law, processes, and claims handling. Support case teams to ensure quality, compliance, and timeliness across all filings and communications.
• Team Leadership & Development: Manage daily performance, coordinate schedules and time-off requests, and ensure full departmental coverage. Train and mentor paralegals to uphold accuracy, professionalism, and compassionate service.
• Client Experience & Escalations: Serve as the point of contact for escalated or high-sensitivity client matters, modeling calm, empathetic communication under pressure.
• Administrative Oversight: Coordinate administrative functions within the department, including scheduling, file audits, and ensuring attorneys are supported efficiently.
• Process Optimization: Identify bottlenecks and develop streamlined systems for file management, client updates, and case tracking. Ensure processes align with firm goals for efficiency and client satisfaction.
• Collaboration with Leadership: Work closely with the supervising attorney, Monica Irelan Karas, and leadership team members like Kristin Dows to refine workflows, implement departmental strategy, and uphold performance standards.

What we’re looking for:

• Experience & Background: 2 years of experience in Veterans Benefits law or a directly related legal support role required. Prior experience at the VA or within a law firm handling VA claims strongly preferred.
• Leadership & Culture Fit: Energetic, no-ego leader who thrives in a fast-paced, growing environment. Balanced and assertive, able to motivate others while maintaining accountability and follow-through.
• Client Focus & Communication: Exceptional interpersonal and communication skills with a service-oriented mindset. Skilled in de-escalating sensitive situations and supporting clients through complex claim processes.
• Operational & Detail-Oriented: Strong ability to manage processes, audit case files, coordinate staff coverage, and ensure deadlines and compliance standards are met.
• Technical Proficiency: Comfortable with case management systems, document management software, and digital communication tools.
• Resilience & Drive: Brings hustle, initiative, and adaptability. Thrives amid change and embraces challenges as opportunities to grow.

Why you should work here:

• Mission-Driven Culture: Join a team committed to turning hardship into hope, fostering empowering growth, and giving back through service .
• Rapid Growth & Opportunity: Work in a department doubling in size and impact. Shape structure, earn leadership visibility, and grow quickly with incentives.
• Collaborative Environment: A culture built on unity. Expect to impact branding, client engagement, and operational excellence across the firm.
• Competitive Compensation & Benefits: Base salary $65k–$70k, with the potential for bonuses and rapid annual increases based on performance and impact.
• Work Schedule & Location: Monday–Friday, 40 hrs/week, fully onsite at the Racine office (with flexibility for remote days per team policy).
• Professional Development: Work closely with seasoned leaders and legal professionals in a mentorship-rich environment with room for advancement.

Additional perks:

• Incentive plan based on KPIs (developed by the Manager).
• Discretionary year-end bonus.
• Career progression aligned with department expansion.
• Collaborative mentorship and direct access to firm leadership.

The Operations Manager - Case Manager will lead and elevate the Veterans Benefits department at Tabak Law’s Racine, WI office. As a key department leader, you will ensure excellence in client service, guide a talented team of paralegals, and drive operational consistency in a high-volume, fast-paced environment.