Case Manager

At A Safe Place, we provide safety, advocacy, and healing for survivors of domestic violence and human trafficking. For over 46 years, we've been a trusted refuge in Lake County, helping families rebuild their lives through shelter, counseling, and empowerment programs.

Zion Residential Campus - Case Manager (Bilingual)

The Zion Residential Campus Case Manager supports residents—both adults and children—by delivering trauma-informed case management that promotes safety, stability, and long-term housing success. This role sits at the intersection of advocacy, coordination, and direct service, working closely with internal teams and community partners to ensure residents receive holistic support that meets their individual needs.

This is a hands-on, client-centered role that requires empathy, organization, and the ability to balance multiple priorities while maintaining the highest standard of professional care.

Key Responsibilities

Case Management & Client Support

• Conduct intakes, assessments (IM CANS / IM CAT), and eligibility screenings for residents under domestic violence and human trafficking criteria.
• Develop individualized service plans, monitor progress, and adjust goals as needed to help families reach stability.

Advocacy & Collaboration

• Provide direct advocacy, safety planning, and referrals.
• Coordinate with counselors, advocates, and community providers to deliver wraparound support.
• Facilitate group sessions on life skills, financial literacy, and parenting to strengthen resilience and independence.
• Support family engagement by partnering with enrichment specialists to plan children's activities and—when needed—assist with childcare so parents can participate in counseling and therapeutic services.

Documentation & Compliance

• Maintain timely, accurate case notes and reports in accordance with agency and grant requirements.
• Uphold confidentiality and trauma-informed care practices in all interactions.

Community Engagement

• Participate in team meetings, trainings, and outreach events to strengthen program visibility and partnership effectiveness.
• Provide education on domestic violence laws, victim rights, and available resources to promote awareness and safety.

Requirements:

About You:

This role requires you to be at the center of both direct client advocacy and coordinated program delivery. To succeed in this role, you should leverage the following:

• Strong understanding of domestic violence, trauma-informed care, and case management best practices.
• Excellent communication skills and cultural competence
• Bilingual fluency (English/Spanish),with the ability to serve monolingual Spanish-speaking clients.
• Strong organizational skills and the capacity to manage multiple cases with empathy and precision.
• Cultural competence and sensitivity to diverse backgrounds and experiences.
• Emotional resilience, professionalism, and grace under pressure.

Education:

• Bachelor's degree in counseling, social work, psychology, rehabilitation counseling, family therapy, or a related human services field.
• Bachelor's degree in any field plus two (2) years of documented clinical experience in a mental health setting under a QMHP.
• High school diploma or GED plus five (5) years of documented clinical experience in mental health or human services
• Completion of the 40-hour Domestic Violence Training (required; may be obtained upon hire).

Work Schedule:

• Full-time, Monday through Friday. Typical work hours include 9:00 a.m. – 5:00 p.m. and 12:00 p.m. – 8:00 p.m., based on operational needs.

Compensation:

$20 - $25 hourly; based on grant funding, skills, experience, and expertise. Wages are paid bi-weekly (26 pay periods annually).

Benefits:

Comprehensive package including health, dental, and vision insurance; FSA; 401(k); paid time off; and Employee Assistance Program (EAP).

Commitment to Inclusion:

A Safe Place is an equal opportunity employer that celebrates diversity and fosters an inclusive work environment.

Salary : $20 - $25