Executive Director of CRISP Shared Services - Rhode Island

Job Summary

CRISP Shared Services (CSS) serves as the technology partner for health information exchange (HIE) partners in Maryland, DC, West Virginia, Connecticut, Alaska, Virginia, Kentucky, Florida, and other jurisdictions. CSS facilitates the electronic transfer of clinical information between disparate information systems in order to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data-driven understanding of regional public health concerns. The Executive Director (ED) for CRISP Shared Services is responsible for leading key projects and customer engagements across the CSS client portfolio. The ED will specifically be responsible for these categories of work:

• Lead all aspects of the Rhode Island HIE and other HIEs as assigned and ensure financial targets are being met.

• Develop new business opportunities in current markets.

• Engage with current customers to ensure local success.

They will partner with leaders in CRISP Shared Services’ group to ensure effective execution of projects and operations which require their participation. The ED will be accountable to the CSO and CEO. 

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Operations

• Oversee daily operations and management of RI HIE and assigned HIEs to ensure the HIE work is successful and cost efficient, advocating with the shared services group for HIE priorities on behalf of the HIE’s stakeholders

• Lead Rhode Island and other HIE specific operations work, which does not report through shared services • Provide leadership to all HIE operations employees, contractors, consultants, and advisors • Model and advance the CRISP Shared Services culture and values

• Create an organizational structure and talent development plan to accomplish the mission, working with Shared Services People Operations

• Manage HIE operations financial performance, working with shared services Finance

• Assemble “Voice of the Customer” feedback on the effectiveness of operations.

• Engage in policy discussions which impact the HIE 

Projects

• Promote CRISP Shared Services, where appropriate, as a vehicle to accomplish work which is consistent with our Vision and Mission

• Partner with stakeholders to develop project aims, funding plans, and objectives.

• Establish project budgets and interim goals and ensure execution to those

• Oversee effective procurements, which appropriately engage CSS governance

• Oversee and ensure State and Federal grant compliance activities • Monitor and report on all project performance through effective metrics and success measures 

Outreach

• Communicate regularly with the CSS Executive Leadership Team regarding pertinent issues, building rapport and trust

• Increase the utilization of HIE services, working collaboratively with other organizations in the jurisdiction of the HIE

• Maintain excellent working relationships with key customer contacts and the communities they serve

• Build support for efforts among legislators, the state administration, and public health officials 

Qualifications

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Very strong leadership, management, and team-building skills

• Proven effectiveness with Board or governance management responsibilities

• Ability to evaluate and solve complex problems and issues

• Outstanding communication, organizational and interpersonal skills

• Budget creation and management skills

• Possession and demonstration of high productivity, flexibility, creativity, and good judgment

• Skilled and knowledgeable in relationship management and communication with key executives/stakeholders

• Strong existing understanding of HIEs and the HIE marketplace 

Experience and/or Education Requirements

• 10 years of management experience, or equivalent experience

• 2 years of experience on a senior leadership team or as the executive leading an organization

• Bachelor's degree required, MBA or other master's degree preferred

• Background in IT / Healthcare / Public Health • Experience as an executive, ideally including in a healthcare organization

• Experience implementing and managing Health IT systems, including contract negotiations 

Compensation and Benefits Package

• Targeted base salary: $160,000 to $190,000 per year, based on experience and qualifications, plus benefits and bonuses.

• Benefits include the following but are not limited to health, dental, vision, life, and disability insurance. CSS also has a 403(b) plan with discretionary employer match and contributions. You will be eligible for 20 days of Paid Time Off per year (accrued in accordance with CSS’ policies). PTO is in addition to 8 company designated holidays. If you are not PTO eligible, you may be eligible for applicable state and/or local sick and safe leave in accordance with the provisions of any applicable state and/or local sick and safe leave laws. 

CRISP Shared Services, Inc. is an equal opportunity employer. This means that CRISP Shared Services Inc. is dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members. 

Website: www.crispsharedservices.org

Location: Hybrid, Rhode Island (able to travel as required)

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