Outreach Integration Lead

Company Summary

CRISP Shared Services (CSS) serves as the technology partner for health information exchange (HIE) partners in Maryland, DC, West Virginia, Connecticut, Alaska, Virginia, Kentucky, Florida, and other jurisdictions. CSS facilitates the electronic transfer of clinical information between disparate information systems in order to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data-driven understanding of regional public health concerns.

Job Summary

The Outreach Integration Lead will be responsible for supporting and implementing health information exchange activities across CRISP clients. The team member will be assisting with technical integration efforts of CRISP products and services for CRISP MD with existing and future clients. This role will require coordination and partnership across various teams, as well as with external vendors and stakeholders. The successful applicant will have the opportunity to play a major role in the HIT-enabled transformation of healthcare.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Define efficient integration workflow and documented processes for faster deployments of CRISP participants from contract signature to go-live
• Ensure integrations are moving forward, identify blockers, and find solutions to work through blockers
• Develop relationships with EHR vendors to ensure proper traction and communication
• Develop processes to ensure CRISP participants go-live with a fully functional, high quality and validated suite of CRISP products
• Prepare and deliver materials and presentations to internal leadership and external stakeholders
• Work with CSS to develop dashboards and reporting tools that accurately detail integration status of all contracted CRISP participants
• Identify, evaluate, and manage areas requiring process improvement such as patient panels, HIE admin tasks, data quality, go-live communications, etc.
• Understand implications of policy on projects and agreements/policy changes needed in place
• Ensure that data integration process is seamless and efficient for all CRISP participants

Qualifications

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills

• Strong project management, organizational, written and verbal communication skills
• Deep knowledge of healthcare data types – ADT, CCDA, ORU, LAB, TRN, etc.
• Experience integrating with EHR vendors and provider IT organizations
• Ability to track and deliver on-time statewide integration programs
• Ability to quickly understand technical concepts and communicate to both technical and non-technical audiences
• Ability to gather requirements and manage multiple priorities with internal and external stakeholders
• Ability to operate both within a team and as an independent contributor
• A desire to be great and a track record of setting and achieving goals is required

Preferred Skills

• Experience with program management and administration, PMO certification
• Basic understanding of health information technology and/or health information exchange
• Business analysis experience
• Experience in public health or heath care

Experience and/or Education Requirements

• Bachelor's degree required
• 4 years of project management experience
• 3 years of working in healthcare interoperability with HIEs, healthcare providers, or the EHR vendor community
• Technical integration experience a plus

Compensations and Benefits Package

• Targeted base salary: $90,000 - $115,000 per year, based on experience and qualifications, plus benefits and bonuses.
• Benefits include the following but are not limited to health, dental, vision, life and disability insurance. CSS also has a 403(b) plan with discretionary employer match and contributions. You will be eligible for 20 days of Paid Time Off per year (accrued in accordance with CSS’s policies). PTO is in addition to 8 company designated holidays. If you are not PTO eligible, you may be eligible for applicable state and/or local sick and safe leave in accordance with the provisions of any applicable state and/or local sick and safe leave laws.

CRISP MD Website: https://www.crisphealth.org/

CSS Website: https://www.crispsharedservices.org/

Work Location: Hybrid, Columbia, MD

CRISP Shared Services, Inc. is an equal opportunity employer. This means that CRISP Shared Services Inc. is dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members.