What are the responsibilities and job description for the Application Support Engineer position at CRISP SHARED SERVICES, INC?
Company Description
CRISP Shared Services (CSS) serves as the technology partner for health information exchange (HIE) affiliates in Maryland, DC, West Virginia, Connecticut, Alaska, Virginia and other jurisdictions. CSS facilitates the electronic transfer of clinical information between disparate information systems in order to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data-driven understanding of regional public health concerns.
Job Summary
The Application Support Engineer role on the Application Support Team ensures that all supported systems are functioning as normal, acts as a tier-2 support resource for issues with supported systems, and works with customers to maintain access to and operation of the CSS HIE Portal and CSS API’s. This position will be focused primarily on supporting the systems that manage access and system integrations for the CSS HIE Portal. The candidate will perform tasks critical to maintaining system health and operational excellence. They will work with internal staff to coordinate changes and validate new features related to their assigned system(s).