Marketing & Engagement Coordinator

Description:Position Title: Marketing & Engagement CoordinatorReports to: Director, Marketing & Engagement Direct Reports: N/ALocation: Seattle/HybridUnion Representation: YesWage: OPEIU Grade 6: $28.15 starting hourly wageSchedule requirements: The role requires two to three days onsite in our Seattle office. Evening or weekend activities may be required. POSITION SUMMARYThe Marketing & Engagement Coordinator supports marketing, communications and community engagement efforts across the organization. The Coordinator assists with efforts including creation and updating of collateral materials, PPTs, social media, website maintenance, advertising, policies, and documentation. The Coordinator schedules, tracks, attends and reports on community events, including fairs, festivals, presentations and trainings. The Coordinator updates, tracks and facilitates the distribution of marketing materials and items, communicating with internal and external stakeholders, and those requesting materials.JOB DUTIES AND RESPONSIBLITIES:Community Outreach: · Organize, track and coordinate community events on behalf of Crisis Connections.· Communicate with external and internal audiences, respond to inquiries and schedule logistics necessary for event attendance.· Communicate and recruit staff or volunteers to attend each event, coordinate materials, tracking back after the event and coordinate all event logistics.· Oversee all outreach materials, swag and tabling items and coordinate staff to ensure materials are organized, replenished and accessible for the entire organization.· Attend and help execute events as needed including all logistics, ensure proper tracking, smooth operations, accuracy and excellent communication with both internal and external stakeholders. · Prepare and deliver materials for community events across King County and other neighboring areas like Pierce County and Everett (80% in King County)· Assist with implementation of a Community Ambassador program including documenting roles & responsibilities, job descriptions, program coordination and communication, training, scheduling, tracking and supporting of Ambassadors.Marketing· Support the Director of Marketing & Engagement with external communications, graphic design, website maintenance, social media, content creation, scheduling, and engagement strategies.· Support campaign performance tracking by analyzing and reporting on digital engagement, website traffic, SEO performance, and outreach effectiveness.· Respond to marketing emails and process requests for materials, providing communication and follow-up to internal and external stakeholders and ensure materials are printed, shipped and tracked.· Support the creation of an annual calendar for all external communications. Administrative Tasks· Schedule meetings, attend and facilitate notes for marketing and community engagement meetings as needed.· Respond to correspondence from external clients, ensuring timely follow-ups, and answering questions with clarity and precision.· Serve as the primary point of contact for department marketing and community engagement purchases, expense reports, budgeting and budget to actual tracking.· Update workflows, policies, and procedures to contribute to process improvements. · Perform database entry, maintain documentation, and ensure internal stakeholders are supported, trained and executing database updates themselves QUALIFICATIONS & EXPERIENCE:Experience & Knowledge1 years of experience in marketing, social media, community engagement or a related field preferred but not requiredProfessional experience posting on social media or creating content, and adhering to organizational policies, procedures and guidelines is requiredDemonstrated understanding and experience in graphic design, and tabling at events is desiredExperience collaborating with community partners, internal teams, and volunteersKnowledge of nonprofit, fundraising, mental health, crisis intervention, or telephone helpline environments is a plus.Technical SkillsProficiency in Microsoft Office 365 and collaboration tools like Monday.com.Experience with CRMs, email marketing platforms, and basic data reporting.Familiarity with social media scheduling tools, content management systems (CMS), and digital analytics.Soft Skills & AttributesExcellent communication and storytelling skills, with the ability to engage diverse audiencesStrong organizational and project management skills, with attention to detailCollaborative and adaptable, with experience working across teams and community groupsCommitment to diversity, equity, inclusion, and belonging in all engagement strategies to create inclusive content, build diverse community partnerships, expand diverse equitable volunteer and staff recruitment, and support organizational initiatives that advance belonging and accessibility.Additional RequirementsReliable personal transportation is required for attending events and community engagement activities. A Washington State driver’s license and insurance are preferred.Requirements:Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.Technology Requirements:Smart phone with ability to download and use Multi-factor Authentication (MFA) application.For Remote / Hybrid positions· High speed internet (wired ethernet connection preferred). No Cellular or Hotspots.· A quiet and confidential designated working area.Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.· This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ community are strongly encouraged to apply.We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.· Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers.· Annual wage increases· Generous Paid Time Off & 12 Paid Holidays· Discount on ORCA transit pass· Free Parking & Flexible Schedules· Growth opportunities· Self-care tools & weekly check ins with your supervisorVoluntary Benefits· Short-term and long-term disability· Flexible Spending Accounts (FSA)· 403B Retirement PlanOffers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Salary : $28