Legal Case Manager — Shelter Services

Department: Shelter
Reports to: Chief Clinical Officer
FLSA: Non-exempt
Approved Date: November 2025

Make a Difference Every Day

At the Crisis Center of Comal County (CCCC), we believe in walking alongside survivors of domestic violence, sexual assault, and homelessness with compassion, dignity, and hope. We are seeking a servant-minded Legal Case Manager who believes in finding ways to say “yes” to clients, supporting a trauma-informed system of care, and helping individuals achieve safety, stability, and long-term success.

Position Overview

The Legal Case Manager oversees the assessment and successful completion of client goals both within a DV/SA/Homeless shelter environment and with non-residential clients. This role serves as an advocate for clients at all times, providing crisis intervention, intake support, legal advocacy, and direct care in a fast-paced environment. The right candidate is a confident problem-solver, committed to professional growth, collaboration, and delivering a warm transition for every client.

You will be responsible for implementing a comprehensive, trauma-informed service delivery model, providing legal support for survivors of sexual assault and strangulation crimes, and walking with residential and non-residential clients throughout their healing journey while maintaining healthy boundaries.

Key Responsibilities

Client Services

• Provide unbiased advocacy for all clients across all agency departments.

• Work a flexible schedule including days, evenings, weekends, overnight, and holidays.

• Serve as part of the on-call team with immediate and supportive crisis response.

• Create a safe, welcoming environment for crisis callers; consult with supervisors for referred and denied services.

• Direct safety planning, family violence education, and emergency transportation arrangements.

• Manage intake processes and review Client Needs Assessments with clients.

• Accompany sexual assault victims to court, law enforcement agencies, and related appointments.

• Provide ongoing crisis intervention, support, transportation coordination, house meetings, chore assignments, and shelter orientation for new residents.

• Monitor and evaluate case management plans, modifying as needed to achieve optimal outcomes.

• Conduct groups, classes, and support sessions in rotation with other case managers.

• Maintain professional relationships with community providers and build a resource manual.

• Direct and support Case-Aides with daily and weekly client goals.

• Assist in shelter operations, scheduling, group meeting coordination, and supply organization.

• Provide timely and accurate documentation for all client files and forms.

• Attend staff and case review meetings regularly.

• Maintain confidentiality at all times.

• Provide assistance with:

  • VINE

  • Crimes Victims Compensation

  • Texas SAVNS applications

  • Protective Order applications and affidavits

  • Hospital/Law enforcement accompaniment

  • Victim Impact Panels and Victim Impact Statements

• Serve as a liaison with law enforcement, District Attorney’s Office, judges, Legal Aid, and other service providers.

Grant Responsibilities

• Maintain accurate case management records and database information.

• Assist with required reporting.

• Develop and implement case management logs and documentation.

Media & Community Relations

• Encourage support for CCCC’s mission, vision, and values.

• Identify and collect contact information for agency use.

• Maintain confidentiality.

• Assist with fundraising activities and community events as needed.

General Responsibilities

• Perform other duties as assigned.

Education

• Bachelor’s degree required.

  • May substitute 10 years of related work experience in lieu of degree.

• Master’s degree in social work, counseling, or related field preferred.

Qualifications

• Knowledge of the dynamics of domestic violence, sexual assault, and homelessness.

• Excellent reading, writing, communication, and computer skills.

• Knowledge of community resources and referrals.

• Bilingual English/Spanish preferred.

• 1–2 years’ experience as a case manager required.

• Ability to work flexible schedule, including evenings, weekends, and holidays as required.

• Training may include suicide, substance abuse, sexual abuse, child abuse, domestic violence, chemical dependency, etc.

• Valid driver’s license and insured personal vehicle required.

• Successful background check required.

Physical Demands

• Frequent prolonged standing, walking, and telephone contact.

• Occasional sitting, reaching, stooping, and lifting up to 25 lbs.

Work Environment

• Frequent exposure to communicable diseases.

• Occasional exposure to irritating or caustic substances.

• Possible interaction with clients who have addiction or psychiatric disorders, or who may be hostile or angry.

• Reasonable accommodations may be made for qualified individuals with disabilities.

Additional Information

This job description is not intended to be all-inclusive. CCCC reserves the right to revise duties as needed. This position is contingent upon continued grant funding and does not constitute a contractual agreement for employment.

Join Us

If you are passionate about justice, advocacy, and empowering survivors, we encourage you to apply and be part of a mission-driven team making a real impact in our community.