What are the responsibilities and job description for the Service Manager - HVAC position at Crisafulli Bros. Plumbing & Heating Contractors?
Now Hiring: HVAC Service Manager
📍 Glens Falls, NY | Full-Time
Join our award-winning team at Crisafulli Bros., proudly voted Best of the Capital Region for 19 straight years! We’re growing and looking for an experienced HVAC Service Manager to deliver top-tier Red Carpet Customer Service & Solutions
Ready to join a company that puts people first?
📞 Call or Text Julia Today: 518-949-1248
What You’ll Do:
- Inspire, lead and coach our award-winning team of HVAC Professionals.
- Manage, train, coach, motivate and reward a team of technical staff to ensure optimal success for individuals and Crisafulli Bros. and premium service & solutions to customers.
- Maintain existing procedures for efficiency and expedited workflow to improve departmental profitability.
- Develop strong employee and customer relationships to maximize employee and customer experience.
- Responsible for achieving annual goals for departmental growth, profit and loss and staffing.
- Track key performance indicators and other metrics to measure department and individual performance.
- Maintain a clear understanding of Company safety standards and ensure they are always adhered to; documenting when they are not.
- Participate in various trainings and maintain a working knowledge of the Plumbing and HVAC Industry while continually learning about products and services, keeping up to date with industry changes.
- Investigate and resolve customer issues in a timely manner
- Maintain accurate records of discussions and correspondence with customers
What You Bring:
- 3 years of HVAC experience
- 5 years of Management experience
- EPA certification
- Valid NYS driver’s license with clean record
- Excellent problem-solving, communication, and customer service skills
What We Offer:
- Competitive pay
- Comprehensive benefits: health, dental, vision, disability
- Paid holidays and vacation
- 401(k) with company match
- Company vehicle, tools, and uniforms
- Career growth and ongoing professional training
About Us:
Crisafulli Bros. is a third-generation, family-owned company serving the Capital Region with expert plumbing, heating, cooling, and electrical services. We're proud to be a Top Workplace, known for our supportive culture and commitment to delivering Red Carpet Customer Service & Solutions
Salary : $75,000 - $170,000