What are the responsibilities and job description for the Hospitality Associate position at Crimson Wine Group LTD?
Position Summary
The Hospitality Associate is a key member of the guest relations team and is the initial contact that most guests have when visiting the estate. Therefore, exemplary communication skills, a professional demeanor and a high level of customer service are required to ensure that all guests receive an experience that is congruent with the philosophy and customer service values. The ideal candidate must be systems savvy, extremely detailed oriented, the flexibility to manage multiple priorities and work well in a team environment.
Essential Duties & Responsibilities
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons.
Guest Service:
- Greet all visitors with gracious hospitality
- Act as Ambassador to the estate and to Crimson Wine Group
- Provide informative, engaging and personalized tour and tasting experiences
- Educate guests about the winery story, wines, and brand
- Inform and recommend to guests the benefits of Wine Club
- Effectively suggest and sell wine and wine club memberships
- Drive revenue by selling wine, merchandise, tasting, and memberships to guests
- Participate in special events and team meetings
- Actively continue education in wine production, viticulture, and winery history
- Represent the winery at outside functions when necessary
- Follow all company safety guidelines including Responsible Beverage Service
Tasting Room Operations:
- Set up / break down all indoor and outdoor tasting room spaces
- Opening and closing procedures as a keyholder
- Open and verify condition of wines
- Prepare printed guest materials
- Open/Close POS system/registers
- Stock wine and merchandise on tasting room floor and storerooms
- Perform sales transactions for carry-out and shipping orders
- Maintain clean and organized guest spaces at all times
- Assist with weekly and monthly inventory of items for the Tasting Room, includes wine and non-wine
Additional:
- RedChirp response and monitoring of texts
- Regular review of website, TOCK maintenance of blueprints, edits and auditing
- Inhouse updating and coordination of printing of TR collateral
- Merchandise, food program, and office supply ordering and maintenance
- Assist with coordination and execution of trade visits and tours as needed
- Support private, signature, and club events, which may include evening shifts
- Assist with outreach efforts
Qualifications
- Must have knowledge of wine and food and continually take initiative to continue learning
- Strong written and verbal communication skills
- Sales aptitude
- Comfortable speaking in front of crowds
- Able to prioritize, manage time and remain calm under pressure in a fast-paced venue
- Must be able to lift 40 lbs.
- Able to stand, walk, bend, reach throughout an 8-hour shift with occasional pushing, stooping and pulling in indoor and outdoor work environments
- Manual dexterity to handle, polish glassware
- Must possess or have ability to acquire a Wine service and Food Handler’s certifications
- Must be able to work a flexible schedule including evenings and weekends
- Must be at least 21 years of age
- Experience with a luxury wine brand a plus
Crimson Wine Group is committed to creating a workplace and culture that celebrates diversity, equity and inclusion as part of what makes us a little different and a lot better. Our success is informed by the wide range of experiences and perspectives that our team brings to each of our wines – from vine to bottle and beyond. We encourage all applicants with a vision for creating a more equitable, inclusive and diverse wine industry to apply to join our team at Crimson Wine Group. All applicants will receive consideration for employment without regard to all federally and state protected classes. If you require assistance to participate in the application process, please contact us at HR@Crimsonwinegroup.com.
The projected hourly pay range for this position is $18.00 to $19.00 per hour (in addition to tips and commission). This is the projected compensation for this position however the actual compensation offered may vary based on job-related factors such as (but not limited to) candidate qualifications, related experience and education, candidate work location and market data. Crimson Wine Group reserves the right to modify the pay range/rate at any time in the future.
Salary : $18 - $19