What are the responsibilities and job description for the ServiceNow Technical Product Manager position at CRI Advantage?
CRI Advantage is looking for a forward-thinking ServiceNow Technical Product Manager to lead our ITSM, CSM, FSM, and SecOps product areas. This role sits at the intersection of product strategy, technical architecture, and hands-on leadership.You'll drive the roadmap, oversee delivery, coach developers, and act as the senior technical point of contact for client engagements. If you love shaping solutions, influencing standards, and moving the needle across enterprise-level ServiceNow programs - this is your lane.What You'll DoProduct Ownership & StrategyOwn the product vision, roadmap, and delivery frameworks for ITSM/CSM/FSM/SecOps.Define standards, governance, and reusable assets.Partner with Delivery, PMO, and Sales to align technical execution with business goals.Technical LeadershipArchitect scalable ServiceNow solutions across multiple applications and workflows.Lead full lifecycle implementations, integrations, and platform enhancements.Oversee and mentor a high-performance team of ServiceNow developers.Ensure quality, consistency, and best-practice development standards across projects.Client & Stakeholder EngagementLead client discovery sessions, demos, and technical discussions.Translate business needs into actionable stories and technical requirements.Act as the trusted advisor for platform optimization and maturity strategy.What You BringMust-Have Experience5 years of hands-on ServiceNow development experience.3 years delivering enterprise implementations across ITSM, CSM, FSM, and/or SecOps.Proven experience leading ServiceNow technical teams or product areas.Strong architecture and integration experience (REST/SOAP/Integration Hub).Required CertificationsServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)At least three ServiceNow CIS certifications (e.g., ITSM, CSM, FSM, SecOps)ITIL v3/v4 FoundationTechnical SkillsAdvanced JavaScript, Glide API, ServiceNow scriptingCase management, CSM data models, and multi-product architectureCRM and security-platform integration experienceSoft SkillsExecutive-level communication skillsStrong leadership presence, influence, and mentorship mindsetStrategic thinker who thrives in a fast-paced consulting environmentWhy CRI AdvantageWork for a 2024 & 2025 ServiceNow Partner of the YearLead high-visibility enterprise engagementsRemote-first culture with supportive leadershipPaid professional development & certificationsFull benefits: medical, dental, vision, PTO, 401(k) match