Product Design Analyst

Duration: FTE

Location: MN-Hopkins, Hybrid 3-4 days onsite

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.

Responsibilities

• Collaborate with Business Lines
• Participate in design sessions with various business lines to gather, refine, and document requirements
• Act as a user advocate, listening to pain points and identifying opportunities for improvement
• Problem Definition and User Needs
• Identify and articulate problem statements and user needs, ensuring solutions are rooted in real business challenges and user feedback
• Challenge the status quo and strive for simplification and standardization
• Sprint and Workload Planning
• Work closely with design leads to prioritize and plan the design workload for each sprint and quarter
• Assist with pre-work, schedule meetings and agendas, and document meeting minutes
• Design Execution
• Participate actively in design sessions (as driver or supporter depending on topic complexity), write user stories, and triage defects (first pass on all team defects)
• Support release/sprint assignments and demo day participation
• Alignment with Product Vision
• Ensure all design efforts align with the overarching pillars of our product vision: user experience, operational cohesion, data quality, automation, and AI
• Focus on designing scalable, configuration-based solutions that minimize custom code and maximize platform capabilities
• Cross-Team Impact and Best Practices
• Identify stories with cross-team impacts, support development of project plans and vision documents, and help establish functional best practices
• Partner Engagement
• Maintain relationships with subject matter experts (SMEs), partner with Product Change Liaisons (PCLs) to drive release readiness, and support development and testing teams with functionality questions
• Personal Growth and Development
• Engage in upskilling activities, such as Agile training, nCino and Salesforce certifications, and develop industry and functional expertise (e.g., credit and underwriting)
  

Qualifications

• Product Design Experience
• Demonstrated experience in product design, preferably within financial technology or similar domains
• Familiarity with end-to-end capability blueprints and business line processes is a plus
• Design Thinking and User Research
• Strong understanding of design thinking methodologies, user research, requirement gathering, and user story writing
• Ability to translate business needs into actionable design solutions
• Collaboration and Communication
• Excellent collaboration and communication skills, with the ability to work effectively in cross-functional teams and facilitate design sessions
• Agile and Sprint Planning
• Experience working in Agile environments, participating in sprint planning, backlog grooming, and demo days
• Technical Proficiency
• Familiarity with nCino and Salesforce platforms, configuration-based solution design, and minimizing platform code-based customizations
• Independent Work and Multitasking
• Ability to work independently, manage multiple priorities, and deliver high-quality outputs in a fast-paced environment
• Continuous Learning
• Commitment to personal growth, including pursuing relevant certifications and developing expertise in industry-specific functions
  

The salary range for this role is $57,500 to $72,500 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.