TEST - HVAC Service Technician

Position Summary

The Service Technician is responsible for completing HVAC preventative maintenance and repairs. Tasked to troubleshoot, repair, maintain and install commercial HVAC and related equipment, you will work from customer premise in support of project-based contractual requirements in a timely and cost-effective manner.

Key Deliverables

Able to respond to the workload of service calls in a professional manner

Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps

Able to follow and utilize troubleshooting guides to identify problems in a short period of time

Position Responsibilities

Consistently checks system operations and safety and limit controls after leaving job locations

Ensures customers’ questions/concerns have been addressed after leaving the work site

Uses proper tools and instruments while troubleshooting

Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems

Schedules arrival and departure with customers

Communicates tactfully to offer suggestions if system problems are caused by the customer

Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance

Promptly and accurately completes all required paperwork

Keeps supervisor and manager informed of new developments, changes, or customer complaints

Completes service reports daily; obtains customer signature on all service reports

Signs up for memberships and technical organizations to improve knowledge and skills

Keeps technical knowledge current regarding equipment and concepts

Searches out and reads applicable manuals

Other duties as assigned