Family Support Specialist

Purpose Statement

Create and manage the research and quality control program. Distribute clinical surveys to patients and retrieve and interpret the data for quality control, marketing and clinical departments.

Essential Functions

• Track all the client admissions and discharges.
• For continuity of data, the coordinator will track the patients’ progress in treatment in order to administer surveys in a timely matter.
• Serve as a point person for outside agencies regarding progress and overall performance and success.
• Prepare results for presentations for internal and external purposes.
• Send follow up surveys information at the necessary duration of treatment.
• Ensure all necessary paperwork is completed accurately and flag any error or alarming information to the proper sources.
• Ensure that treatment teams have provided the proper consents and documentation- follow up with teams if necessary.
• Collect data and process results in SPSS system and RedCap.
• Participate in continued education to keep abreast of clinical and technical information related to position.
• Create and establish measures used towards identified populations in collaboration with medical and executive leadership.
• Coordinate and organize data for any collaboration on research or publication projects.
• Run and analyze outcomes and satisfaction data to present to leadership. Collaborate with leadership to effectively utilize data to inform performance improvement initiatives.
• Create and disseminate any forms or agreements that outline the use and specification of data.
• Assist in the coordination of alumni relations activities and communications. Establish a relationship to serve as point person for discharged patients’ communications and feedback.
• Organize and lead all community support and alumni support groups.
• Demonstrate commitment to advancing professional skills and development through attendance of internal and external training.
• Demonstrate professional conduct, concern, respect and compassion toward all patients, families, co-workers and the public as a representative of McCallum Place.
  
  

Other Functions

• Perform other functions and tasks as assigned.
  
  

Education/Experience/Skill Requirements

• Bachelor’s degree. Master’s degree preferred.
• Valid driver’s license
• Minimum three months experience working with individuals in marketing/business development position.
  
  

Licenses/Designations/Certifications

NA

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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