What are the responsibilities and job description for the IT Support Specialist position at EAST ARKANSAS FAMILY HEALTH CENTER?
Overview:
We are seeking a skilled IT Support professional to join our team. As an IT Support, you will play a crucial role in providing technical assistance and support to our employees. You will be responsible for troubleshooting and resolving hardware, software, and network issues to ensure the smooth operation of our IT infrastructure. If you have a strong background in IT support and enjoy solving technical problems, we would love to hear from you.
Why You’ll Love Working With Us
At East Arkansas Family Health Center, we believe health starts with caring — for our patients, our community, and our staff. You’ll be part of a supportive, mission-driven team that values growth, balance, and purpose.
✨ Our Benefits Include:
- Comprehensive health (Company paid), dental, and vision insurance
- Generous paid time off (PTO), holidays and sick time
- Retirement plan (after 1 year of employment) with employer match up to 4%
- Continuing education and professional development opportunities
- A collaborative and caring team culture
Responsibilities:
- Provide technical support to end-users via phone, email, or in-person
- Diagnose and resolve hardware, software, and network issues
Install, configure, and maintain computer hardware and software
- Set up and troubleshoot VPN connections for remote employees
- Utilize ServiceNow or Remedy ticketing system to track and document support requests
- Collaborate with other IT team members to resolve complex issues
- Assist with the maintenance of LAN/WAN networks
- Perform routine maintenance tasks such as system updates and backups
Skills:
- Strong knowledge of computer hardware and software systems
- Familiarity with LAN/WAN networks and computer networking protocols
- Experience with IT infrastructure setup and maintenance
- Proficiency in troubleshooting hardware, software, and network issues
- Excellent problem-solving skills with the ability to think analytically
- Strong communication skills to effectively assist end-users with technical issues
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
If you are a dedicated IT professional looking for an opportunity to contribute your skills in a dynamic environment, we encourage you to apply. We offer competitive compensation packages and opportunities for career growth within our organization.
Job Type: Full-time
Pay: $17.55 - $24.81 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Ability to Relocate:
- West Memphis, AR 72301: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25