What are the responsibilities and job description for the Night Auditor at the Marriott Cincinnati North (West Chester, OH) position at Crestview Management, LLC?
Marriott Cincinnati North is seeking dynamic candidates to fill a full time Night Auditor. Candidates must have availability to work shifts from 11pm-7am.
Responsibilities and Duties
Responsibilities of the Night Auditor position include:
- providing exceptional service to guests at all times
- assisting guests efficiently, courteously, and professionally in all guest services related functions
- greets and registers guests, provides room assignments, and accommodate special requests
- answers all incoming internal/external calls using proper etiquette
- ensures all departments, rebates, paid outs, phone charges, and other misc. charges are in balance for the day.
- ensures property management system is backed up nightly on tape and stored in secure area.-runs all necessary reports for the day and prepared them for accounting to review
- resolves guest challenges and takes appropriate action to ensure guest satisfaction
- processes guest payments and follows proper cash handling procedures
- must be able to stand for 8 consecutive hours
- Checks & Balances necessary reports
Qualifications and Skills
Previous hotel experience preferred.
Previous customer service experience required.
Proficient with Microsoft Word & Excel
Benefits
Full Time positions receive the following benefits:
- Health benefits, dental, vision
- 401K
- Marriott travel discounts
- growth potential
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Job Types: Full-time, Part-time
Schedule: MUST HAVE OPEN AVAILABILITY
- 8 hour shift
- Holidays
- Night shift
- Weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person