What are the responsibilities and job description for the Housekeeping Manager position at Crestview Management, LLC?
Located in the heart of Anchorage, Alaska, Hilton Anchorage is a premier destination for travelers seeking exceptional service and comfort. With 606 rooms, we are committed to maintaining the highest standards of cleanliness and guest satisfaction.
Job Summary:
The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department to ensure cleanliness, organization, and quality standards are consistently met. This role includes staff supervision, scheduling, inventory control, and ensuring guest satisfaction through exceptional cleanliness and service.
Key Responsibilities:
Lead and supervise the housekeeping team, including room attendants, housepersons, and laundry staff.
Conduct daily inspections of guest rooms, public areas, and back-of-house spaces.
Ensure compliance with hotel standards, safety protocols, and cleanliness requirements.
Manage housekeeping scheduling and staffing to ensure coverage during peak and off-peak periods.
Coordinate with maintenance, front office, and other departments to ensure seamless operations.
Monitor and manage inventory of linen, cleaning supplies, and equipment; place orders as needed.
Train, coach, and evaluate team members to maintain high performance and service standards.
Respond promptly to guest concerns and take corrective action when necessary.
Track and report on departmental KPIs such as room turnaround time, guest satisfaction scores, and productivity.
Support budgeting and cost control efforts.
Qualifications:
Minimum 2 years of housekeeping supervisory or management experience, preferably in a hotel setting.
Strong leadership, organizational, and communication skills.
Proven ability to train, motivate, and lead a diverse team.
Detail-oriented with excellent time management skills.
Proficient in Microsoft Office; experience with hotel PMS (e.g., ONQ, Opera) preferred.
Bilingual skills a plus.
Flexible schedule including weekends and holidays as needed.