Senior Quality Engineer

At Crestron Electronics, Inc we build the technology that integrates technology.

We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!

Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.

As a Senior Quality Engineer for Crestron XiO Cloud, you will be responsible for ensuring the reliability, performance, and functionality of Crestron's cloud-based device management platform. Crestron XiO Cloud is a Microsoft Azure–based solution used to deploy, monitor, configure, and manage Crestron and supported third-party devices at scale. Your role will focus on validating end-to-end cloud workflows, device interactions, firmware behavior, and large-scale provisioning scenarios.

Job Responsibilities

In this role at Crestron, you will be responsible to

• Functional & Integration Testing
• Validate XiO Cloud provisioning, monitoring, and device‑management workflows across supported Crestron hardware and third-party devices.
• Test device onboarding, claiming, connectivity, remote configuration, firmware update workflows, and cloud–device communication paths based on Azure IoT Hub messaging.
• Verify correct behavior of system-defined group structures, configuration inheritance, and organizational hierarchies within the cloud environment.
• Cloud Platform Quality Assurance
• Validate Azure‑backed, multi‑tenant features such as SSO (SAML), access roles, permissions, MFA, and secure communication.
• Validate compatibility against supported firmware and minimum software versions.
• Performance, Load, and Scalability Testing
• Design and execute large‑scale tests simulating enterprise deployments, including managing thousands of devices concurrently.
• Validate mass provisioning, bulk configuration push, simultaneous firmware updates, and multi‑region device monitoring scenarios.
• Assess uptime, historical reporting accuracy, and analytics insights such as occupancy‑based usage and device‑health trends
• Bug Tracking & Release Quality
• Reproduce, isolate, and document product issues including device behavior, cloud portal anomalies, and firmware interactions.
• File standardized defects with logs, reproduction steps, and severity classification using systems like JIRA/Xray.
• Participate in release readiness reviews and sign‑off cycles for cloud and firmware updates.
• Cross‑Team Collaboration
• Work closely with Product Owners to refine test scenarios, use cases, and acceptance criteria for new XiO Cloud features.
• Collaborate with Cloud Operations for environment validation and troubleshooting service-level issues.
  
  

Technical Skills & Qualification

• Bachelor’s degree in Computer Science, Electronics/Electrical Engineering, or related field.
• 5–8 years of experience in Cloud QA, SaaS testing, IoT testing, or device‑ecosystem quality engineering.
• Strong understanding of:
• Cloud platforms (Azure preferred)
• Device‑to‑cloud communication
• Networking fundamentals (IP, routing, ports, firewalls)
• Experience with:
• Strong in Manual Testing.
• API testing
• Test tools: JIRA, Xray (or equivalents)
• Good to have experience in automated testing (Java Selenium, Python)
• Excellent analytical, problem-solving, and documentation skills.
• Experience with Crestron hardware ecosystems or AV‑control systems(Good to have)
• Hands-on experience testing IoT management platforms.
• Familiarity with identity systems like Azure AD/Entra ID, SSO, and MFA.
• Exposure to enterprise-scale device provisioning or monitoring platforms.
  
  

Soft Skills

• Excellent interpersonal communication skills with an ability to collaborate within a team and cross-functional peers to support Crestron initiatives.
• Organized and detail-oriented with the ability to work in a fast-paced environment
• Must be a self-starter capable of working autonomously with minimum direction
• Self-motivated critical thinker with the ability to master new technology concepts quickly
• Solid work ethic with strong desire to resolve technical issues
• Strong written and verbal communication skills as you will be working with cross functional teams and service providers
  
  

Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.

At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.

EOE/M/F/D/V

• No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.