What are the responsibilities and job description for the IT/AV Support Specialist position at Crestron Electronics Inc.?
At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
Overview
Crestron Electronics has an exciting opportunity for a Service Desk Support Specialist. This is a great opportunity to join a dynamic team in a fast-growing organization. We are seeking a polished, proactive, and professional resource to support the Crestron US IT Services Department. The successful candidate will be highly motivated with a good technical support background, great communication and customer service skills, be a quick learner, and have the ability to multi-task and solve computing or communications issues in a firm that cultivates a close-knit and collaborative corporate culture.
Responsibilities
End User Support
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
Overview
Crestron Electronics has an exciting opportunity for a Service Desk Support Specialist. This is a great opportunity to join a dynamic team in a fast-growing organization. We are seeking a polished, proactive, and professional resource to support the Crestron US IT Services Department. The successful candidate will be highly motivated with a good technical support background, great communication and customer service skills, be a quick learner, and have the ability to multi-task and solve computing or communications issues in a firm that cultivates a close-knit and collaborative corporate culture.
Responsibilities
End User Support
- Technical Support: Provide advanced technical support for hardware, software, and network-related issues, ensuring timely resolution and minimal disruption to end-users.
- Incident Management: Handle complex incidents, escalate issues to higher-level support or external vendors as necessary, and ensure thorough documentation and follow-up.
- Training: Develop and deliver training programs for technicians and administrators on new technologies, software applications, and best practices to enhance their IT proficiency.
- System Maintenance: Perform regular maintenance, updates, and upgrades on IT systems and applications to ensure optimal performance and security.
- Customer Service: Build and maintain strong relationships with end-users, providing exceptional customer service and addressing their IT needs proactively.
- Teamwork: Demonstrate proven ability to work effectively in a team environment, collaborating with colleagues and contributing to shared goals.
- Adaptability: Exhibit the ability to adapt to changing technologies, processes, and work environments, staying current with industry trends and best practices.
- Technical Skills: Show proficiency in Windows and Mac operating systems, Microsoft Office Suite, and various IT support tools and software
- Network Tasks: Perform network-related tasks, including moves and relocations.
- Coordination: Coordinate with CREWS departments.
- Server Management: Handle server shutdowns, restarts and provide remote hands for hardware moves or repairs.
- Maintenance Support: Provide support for maintenance events.
- Port Patching: Patch network ports onsite in coordination with network administrators.
- Liaison Support: Offer first-level liaison support for onsite network issues.
- Problem Solving: Troubleshoot LAN and WLAN issues onsite.
- Configuration: Fully configure UC engines and all associated hardware for new installs and upgrades.
- Updates: Perform initial Windows updates when out-of-box new units are received.
- Settings and Configurations: Manage all settings and configurations, including IPTables and project loads.
- Firmware Matching: Match firmware locally to units for upgrades.
- Hardware Associations: Manage associations between existing hardware and upgrade kits.
- Global IT Instance: Handle XiO Cloud Global IT Instance.
- Scheduled Updates: Perform scheduled firmware updates. Hardware
- Hardware Configuration: Fully configure any hardware in the spaces.
- Scheduling Defaults: Set up scheduling defaults for all TSW/TSS.
- Teams/Zoom Configuration: Configure Teams and Zoom hardware.
- Beta Rollout Coordination: Coordinate beta/pre-release firmware rollout via Engineering.
- Log Retrieval: Retrieve logs for engineering and troubleshooting purposes.
- Regional Support: Provide full configuration of hardware installed in spaces across USA, APAC, and EMEA
- Bachelor's degree in computer science, Information Engineering or other related area
- Minimum 3 years working in a Service Desk environment
- Excellent communication and interpersonal skills
- Excellent multi-tasking skills.
- Ability to prioritize and performs a variety of concurrent tasks
- Strong customer service skills and attention to detail
- Basic knowledge of deployment, configuration and troubleshooting of workstation hardware and software
- ITIL knowledge preferred
- Ability to work independently and as part of a team
- Must be able to lift up to 50 lbs
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
- No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.
