What are the responsibilities and job description for the AV Support Specialist position at Paladin Consulting?
AV Support Specialist
Dallas, TX (onsite)
6 month contract with option to hire
2 years of experience in a technical support environment. experience with Microsoft Teams required, Logitech conferencing equipment required
- Effectively documents, tracks, escalates, and notify issues within the support team.
- Setting up and configuring AV equipment, including projectors, screens, microphones, speakers, cameras, video conferencing systems, lighting, and control systems.
- Provide on-site/remote technical support during events.
- Monitoring sound levels, adjusting lighting, managing presentations, and troubleshooting
- Plan for upcoming events and prioritize tasks to guarantee successful execution.
- Providing technical assistance to end-users on how to use AV equipment effectively.
- Diagnosing and resolving technical problems with AV equipment
- Remote technical support to users experiencing AV issues.
- Troubleshooting and repairing malfunctioning AV equipment or coordinating repairs with external vendors
- Install and configure new AV equipment and systems, including running cables, connecting devices, and programming control systems.
- Meet service level agreements (SLAs) in line with our ITSM.
- Maintains appropriate stock levels of essential AV equipment and supplies, including cables, batteries, adapters, and other commonly used items.
Skills:
- Bachelor's degree in Computer Science or related field is preferred.
- ITIL, CompTIA , InfoComm Certified Technology Specialist (CTS)
- 2 years of experience in a technical support environment. AV experience required
- Logitech conferencing equipment required
- Microsoft Teams required
- Experience implementing Microsoft Teams in across an enterprise is a plus
Salary : $30 - $33