AV Support Specialist

AV Support Specialist

Dallas, TX (onsite)

6 month contract with option to hire

2 years of experience in a technical support environment. experience with Microsoft Teams required, Logitech conferencing equipment required

• Effectively documents, tracks, escalates, and notify issues within the support team.
• Setting up and configuring AV equipment, including projectors, screens, microphones, speakers, cameras, video conferencing systems, lighting, and control systems.
• Provide on-site/remote technical support during events.
• Monitoring sound levels, adjusting lighting, managing presentations, and troubleshooting
• Plan for upcoming events and prioritize tasks to guarantee successful execution.
• Providing technical assistance to end-users on how to use AV equipment effectively.
• Diagnosing and resolving technical problems with AV equipment
• Remote technical support to users experiencing AV issues.
• Troubleshooting and repairing malfunctioning AV equipment or coordinating repairs with external vendors
• Install and configure new AV equipment and systems, including running cables, connecting devices, and programming control systems.
• Meet service level agreements (SLAs) in line with our ITSM.
• Maintains appropriate stock levels of essential AV equipment and supplies, including cables, batteries, adapters, and other commonly used items.

Skills:

• Bachelor's degree in Computer Science or related field is preferred.
• ITIL, CompTIA , InfoComm Certified Technology Specialist (CTS)
• 2 years of experience in a technical support environment. AV experience required
• Logitech conferencing equipment required
• Microsoft Teams required
• Experience implementing Microsoft Teams in across an enterprise is a plus