What are the responsibilities and job description for the Public Space Attendant position at Crestline Hotels & Resorts?
Part Time
Benefits
The Public Space Attendant will clean and maintain all items and surfaces in designated areas, ensuring hotels standards of cleanliness.
Potential Career Paths
Housekeeping Supervisor – Housekeeping Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations.
Key Duties & Responsibilities
Benefits
- 401k Savings Plan
- Travel Discounts
The Public Space Attendant will clean and maintain all items and surfaces in designated areas, ensuring hotels standards of cleanliness.
Potential Career Paths
Housekeeping Supervisor – Housekeeping Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations.
Key Duties & Responsibilities
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Ensure security of any assigned keys, radio and beeper.
- Review assignment sheet and update completed assignments.
- Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
- Review assigned area and complete general removal of any trash or debris.
- Stock cleaning carts with designated supplies and equipment.
- Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
- Clean designated areas with proper chemicals, tools and equipment.
- Ensure that nothing is stored in stairwells.
- Transport any food and beverage trays/items in public areas to service areas.
- Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
- Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
- Dust and polish all woodwork.
- Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
- Clean all lamps, light fixtures and light switches; check for proper working condition.
- Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
- Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of planters and plants; remove debris, polish planters.
- Remove dust, dirt, marks and fingerprints from doors and door frames.
- Remove stains, scuff marks, and dust from baseboards, ledges and corners.
- Polish all brass surfaces. Empty trash containers, ashtrays and ash urns in public areas.
- Remove trash; debris and cobwebs from balconies/patios.
- Empty vacuum cleaner bags, replace and clean machines. Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
- Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
- Sweep front entrance daily.
- Clean public area windows.
- Clean ceiling vents in public spaces.
- Shampoo carpets. Strip and wax floors.
- Maintain clean fitness center on a daily basis.
- Sweep and rinse off the pool deck daily (if applicable).
- Remove soiled towels from pool area and return them to Laundry (if applicable).
- Report any damages or maintenance problems to the Supervisor.
- Turn over any lost and found items to the Supervisor.
- Ensure security of hotel property.
- Ensure that all floor care equipment is thoroughly cleaned after use.
- High School Graduate or General Education Degree (GED): or Work Equivalent.
- No prior experience required.
- Must have good understanding of the English language.
- Previous customer service experience preferred.