What are the responsibilities and job description for the Housekeeping Manager OEM/HM position at Crestline Hotels & Resorts?
Located steps from iconic Beale Street, Hilton Garden Inn Memphis Downtown delivers memorable guest experiences through exceptional service, comfort, and cleanliness. Our Housekeeping team is essential to our success, and we are seeking an experienced, motivated Housekeeping Manager to lead daily operations and uphold Hilton’s high standards.
Overview
The Housekeeping Manager will be responsible for the planning, direction, coordination and execution of all activities and personnel within the housekeeping and laundry departments. The Housekeeping Manager is responsible for ensuring that all housekeeping activities are carried out professionally, to standards and at the highest level of service. The Housekeeping Manager will achieve desired outcomes through the creation, development and maintenance of a competent, motivated and empowered staff. The Housekeeping Manager will effectively lead, train, coach, motivate, engage, and provide feedback to the housekeeping staff daily.
Key Duties & Responsibilities
Overview
The Housekeeping Manager will be responsible for the planning, direction, coordination and execution of all activities and personnel within the housekeeping and laundry departments. The Housekeeping Manager is responsible for ensuring that all housekeeping activities are carried out professionally, to standards and at the highest level of service. The Housekeeping Manager will achieve desired outcomes through the creation, development and maintenance of a competent, motivated and empowered staff. The Housekeeping Manager will effectively lead, train, coach, motivate, engage, and provide feedback to the housekeeping staff daily.
Key Duties & Responsibilities
- Inspect work performed to ensure that it meets specifications and established standards.
- Plan and prepare employee work schedules.
- Perform or assist with cleaning duties as necessary.
- Investigate complaints about service and equipment, and take corrective action.
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
- Check equipment to ensure that it is in working order.
- Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
- Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
- Instruct staff in work policies and procedures, and the use and maintenance of equipment.
- Order and purchase equipment and supplies and Issue supplies and equipment to workers.
- Forecast necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering.
- Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals.
- Confer with staff in order to resolve performance and personnel problems, and to discuss company policies.
- Establish and implement operational standards and procedures for the department.
- Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Select and order or purchase new equipment, supplies, and furnishings.
- Recommend changes that could improve service and increase operational efficiency.
- Maintain required records of work hours, budgets, payrolls, and other information.
- Screen job applicants, and hire new employees.
- Supervise in-house services such as laundries, dry cleaning, and/or valet services.
- Advise the front office of rooms ready for occupancy.
- Perform financial tasks such as estimating costs, and preparing and managing budgets.
- Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
- High School Graduate or General Education Degree (GED): or Work Equivalent.
- 2-3 plus years of experience in Housekeeping Management preferred.
- Basic computer skills needed. Familiarity with Microsoft Office preferred.
- Experience with hotel information systems preferred.