Counter Sales Associate - HVAC

Job Summary

Counter Sales Associates play a crucial role in building, maintaining, and growing customer relationships, enhancing the customer experience, and promoting the success of the branch and company. They represent a premier HVAC and Refrigeration wholesaler and provide our clients with excellent customer service, sales, and product knowledge.

Responsibilities

• Sales & Customer Service
  • Greet and assist customers at the counter, over the phone, and online
  • Provide product recommendations based on customer needs
  • Assist Territory Managers when applicable
• Order Entry & Customer Quotes
  • Input and verify customer orders, account details, and product information
  • Place, schedule, and ensure timely product delivery
  • Conduct payment transactions and account reconciliations for customer orders
• Inventory & Cycle Counting
  • Maintain accurate inventory and proper bin locations on all stocked items
  • Collaborate with the Supply Chain Team to manage stock levels, non-stock inventory, and unavailable inventory.
  • Perform cycle counts and report discrepancies
• Shipping & Receiving
  • Oversee/Conduct the shipping, receiving, and delivery of purchase orders, products, and warehouse transfers
  • Load/unload trucks and make customer deliveries when necessary
• Branch Upkeep & Safety
  • Ensure all areas of the branch/store are kept clean, orderly, and safe
  • Keep all catalogs, books, product literature, and store displays orderly and up to date

Experience & Qualifications

• Relevant professional or technical experience - i.e. wholesale, retail, or business-to-business customer service or sales experience, technical/HVAC knowledge
• Experience with purchasing (POS) and/or inventory software a plus
• Ability to successfully prioritize and conduct the various sales, customer service, order entry, inventory, delivery, and housekeeping tasks of the branch daily
• Basic computer skills - Outlook, Word, Excel
• Ability to listen and communicate by phone, in writing, and in person with customers in a professional manner
• Ability to understand and calculate numbers and figures related to branch/company sales, purchase orders, inventory, etc. (i.e. revenue, profits, discounts, percentages)
• Ability to operate or learn to operate a forklift and pass a forklift safety test
• Desire to work in a dynamic, fast-paced environment

Education

• High school diploma or GED required, additional certification or coursework from a college or technical school desirable
• HVAC industry training, certification, or college coursework/degree a plus
• Commit to continuous learning & development through several training channels

Physical Demands

• Work can involve lifting products weighing up to 50 pounds
• Warehouse locations may not have central air conditioning
• Work may involve standing and/or sitting for extended periods

Benefits

We also offer an exceptional benefits package to our people, including:

• Rich and affordable medical and dental plans
• HSA plan with employer contribution
• Free coverage for Vision Insurance
• Free Long-Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft
• 401(k) with company match and profit sharing
• Tuition reimbursement
• PTO
• Paid Holidays 
• Quarterly bonus for all employees based on company performance
• Wellness program
• And more!

Work Schedule/Shift: Standard Hours are M-F, 7:00 am-4:30 pm. Hours are determined by the branch manager and could be between 6:00 am and 5:00 pm and, potentially, Saturday morning.

Pay Status: Non-exempt