What are the responsibilities and job description for the Sales Coordinator position at Crescent Hotels & Resorts?
The Sales Coordinator plays a crucial role in the hotel's success by serving as a direct link between the front desk and the sales team. This position involves assisting with incoming reservation calls for groups and meetings, managing contracts and room blocks, and ensuring effective communication with the hotel team to meet the expectations of sales clients.
Responsibilities
Be one of the first points of contact for incoming sales calls, responding quickly and professionally to all internal partners and external customers.
Deliver clear and concise communication representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation, proactive planning, and organizational skills with a keen focus on detail.
Complete assigned tasks and responsibilities, including managing room blocks, client notifications, group resumes, event orders, and billing details.
Assist with various aspects of pre-event, main event, and post-event details, tracking and communicating particulars of each assigned event and group.
Gain knowledge of the hotel's food and beverage products, pricing, presentation, and function space details related to group and event success.
Learn and use digital sales systems and conceptual sales processes, understanding the hotel's sales strategies.
Participate in and report out at necessary internal meetings, conference calls, and training communications required for the position.
Work collaboratively to foster teamwork and make decisions that align with hotel goals.
Advocate for personal career development and training opportunities.