What are the responsibilities and job description for the Sales Coordinator position at Crescent Hotels & Resorts?
JOB OVERVIEW
The Sales Coordinator plays a crucial role in the hotel's success by serving as a link between the front office and the sales team. This position assists with reservations/rooming lists for groups and meetings, managing room blocks, and ensuring effective communication with the hotel team to meet the expectations of sales clients.
REPORTS TO: Hotel Director of Sales & Marketing
ESSENTIAL JOB FUNCTIONS
1. Be one of the first points of contact for incoming sales calls, responding quickly and professionally to all internal partners and external customers.
2. Deliver clear and concise communication representative of Crescent Hospitality via all avenues of communication.
3. Demonstrate excellent time management, self-motivation, proactive planning, and organizational skills with a keen focus on detail.
4. Complete assigned tasks and responsibilities, including managing room blocks, entering rooming lists, client notifications, group resumes, and billing details.
5. Learn and use sales systems and conceptual sales processes, understanding the hotel's sales strategies.
6. Participate in internal meetings, conference calls, and training communications required for the position.
7. Work collaboratively to foster teamwork and make decisions that align with hotel goals.
8. Perform any other duties as assigned.
REQUIRED SKILLS AND ABILITIES
Must have the ability to communicate in English. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Knowledge of Hilton Brand systems is a plus. Other requirements include:
• Strong technical skills in Microsoft Office
• The ability to effectively communicate with internal and external customers
• Excellent organization, time management and analytical skills
PERFORMANCE STANDARDS
Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that this role remain professional and treat all guests and associates with courtesy and respect, under all circumstances.
Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.