What are the responsibilities and job description for the IT Tech position at Crescent Hotels & Resorts?
IT Technician Role Overview
As an IT Technician, you serve as the primary technical point of contact, ensuring seamless operational continuity for resort associates, members, and guests. You are responsible for maintaining high-availability technology infrastructure across all departments, including Guest Services, Food & Beverage, Golf, Spa, and Executive Offices. This role requires a balance of technical proficiency and professional hospitality service.
Key Responsibilities
- Tier 1 Technical Support: Provide high-priority first-level support via an enterprise ticketing system, telephony, and on-site visits to resolve hardware and software incidents.
- System Deployment & Lifecycle Management: Install, configure, and maintain workstations, mobile devices, Point of Sale (POS) terminals, and peripherals.
- Identity & Access Management (IAM): Administer user accounts, permissions, and security groups within Active Directory and proprietary resort platforms.
- Application Support: Maintain mission-critical hospitality systems, including Property Management Systems (PMS), POS systems, timekeeping software, and Guest Wi-Fi infrastructure.
- Proactive Infrastructure Maintenance: Execute routine system audits, security patching, malware remediation, and preventative maintenance protocols to minimize downtime.
- Network & Infrastructure Projects: Collaborate with senior IT leadership on the deployment of network hardware, structured cabling, and telecommunications upgrades.
Qualifications & Technical Requirements
- Education: High School Diploma or GED required.
- Experience: 2–4 years of professional IT experience; background in high-volume hospitality or resort environments is preferred.
- Technical Proficiency: * Advanced knowledge of Windows OS and Microsoft 365 administration.
- Strong hardware diagnostics and troubleshooting skills.
- Foundational understanding of networking protocols (TCP/IP, DNS, DHCP).
- Familiarity with hospitality-specific technology (PMS, POS, electronic locks, PBX) is highly desirable.
- Soft Skills: Proven analytical problem-solving abilities and a commitment to professional, service-oriented communication.
Physical & Mental Demands
- Ability to maintain performance standards under high-pressure, time-sensitive conditions.
- Physical capacity to lift and maneuver equipment up to 25 lbs regularly, and up to 50 lbs occasionally.
- Strong collaborative mindset to work effectively within a cross-functional team environment.
Compensation & Benefits
Horseshoe Bay Resort offers a comprehensive Total Rewards package:
- Health & Wellness: Medical, Dental, and Vision insurance; Long/Short-Term Disability, Critical Illness, and Accident coverage.
- Financial Security: 401(k) retirement plan with employer matching.
- Resort Perks: Limited access to championship golf courses and amenities; significant retail and dining discounts.
- Travel: Discounted rates at over 100 Crescent Hotels & Resorts properties nationwide.
- Career Growth: Scheduled performance reviews, merit-based increases, and access to our Manager in Training (MIT) program.
- Support Services: Associate housing and shuttle options (seasonal/remote), weekly meal subsidies, and regular associate appreciation events.