What are the responsibilities and job description for the Group Rooms Coordinator position at Crescent Hotels & Resorts?
ESSENTIAL JOB FUNCTIONS:
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Enter, maintain, and update group room blocks in the property management and reservation systems
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Monitor group pick-up and communicate updates to the Sales and Revenue teams
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Process and manage group rooming lists, reservations, and changes prior to arrival
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Coordinate with Front Office to ensure accurate group arrival preparation and room assignments
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Review and manage group billing, routing, and payment instructions in accordance with contracts
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Assist with group master account setup and ensure accurate folio routing and charges
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Track group inventory and ensure room blocks are managed in accordance with hotel revenue strategies
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Communicate directly with meeting planners regarding rooming lists, reservations, and billing details
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Ensure all group reservations are entered accurately and deadlines are met
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Maintain organized group files and documentation to support internal audits and reporting
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Provide administrative support to the Sales team as needed to ensure successful group execution
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Perform any other job-related duties as assigned.
Preferred Qualifications:
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Be able to effectively communicate with guests and team members.
- Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
- Ability to effectively deal with internal and external customers. Previous hotel reservations or group housing experience preferred.
- Experience with CI/TY, Lightspeed PMS, and MARSHA reservation systems strongly preferred.
- Strong attention to detail, organization, and customer service skills.
- Ability to manage multiple priorities in a fast-paced hospitality environment.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.