What are the responsibilities and job description for the Front Office Manager position at Crescent Hotels & Resorts?
Discover the unique charm and character of La Posada de Santa Fe, A Tribute Portfolio Resort & Spa. Located on six acres steps from the historic Plaza, our Southwestern-style hotel is the only full-service resort in downtown Santa Fe. Resort guests enjoy easy access to Santa Fe landmarks like the New Mexico History Museum and Canyon Road art galleries.
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are looking for its next great team member to join as our Front Office Manager. We are committed to providing you with:
- Highly competitive wages.
- An exceptional benefit plan for eligible associates & your family members.
- 401K matching program for eligible associates.
- Flexible scheduling to allow you to focus on what is important to you.
- Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties worldwide.
- Hotel Rooms discounts at Marriott brand properties worldwide.
- Free meals in our associate cafeteria.
Here is what you will be doing each day:
The Front Office Manager oversees Front Office and Valet Operations to achieve exceptional guest satisfaction, quality service, and compliance with Corporate and Brand policies and procedures while meeting or exceeding financial goals. This role is responsible for leading, training, coaching, and supporting the Front Office and Valet teams to ensure a seamless arrival and departure experience for all guests.
Effective communication and collaboration with all hotel departments are essential to maintaining operational excellence and guest satisfaction. The Front Office Manager proactively resolves guest concerns, anticipates potential issues by monitoring guest feedback, operational challenges, business demands, and associate performance, and implements solutions to ensure the highest levels of service, efficiency, and hospitality throughout the guest experience.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Does this sound like you?
You are passionate about hospitality and committed to delivering exceptional guest experiences. You set high standards for customer service and lead by example. The ideal candidate will have a minimum of two years of hotel Front Office management experience, along with strong leadership, communication, and interpersonal skills. You excel at problem-solving, thrive in a fast-paced environment, and are dedicated to ensuring every guest receives outstanding service. Experience with Marriott brands is preferred.
Our Differences Are What Make Us Great:
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.