What are the responsibilities and job description for the Spa Massage Therapist position at Crescent Hotels & Resorts?
Find the right balance of inspiration and wellness in the heart of Mississippi’s capital city at The Westin Jackson. Our hotel in downtown Jackson, MS boasts a prime location within walking distance of the Mississippi Museum of Art, Federal Courthouse, Planetarium and the historic music and arts theatre, Thalia Mara Hall. Our convenient location makes us a favorite for business and leisure travelers alike, with The Jackson Convention Complex and Mississippi Coliseum just moments away.
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright
We are looking for our next great team member to join us on our Spa Department team. We are committed to providing you with:
- Highly competitive wages.
- Exceptional health benefits plan for eligible associates & your family members.
- 401K matching program for eligible associates.
- Discounts with our Crescent managed properties in North America for you & your family members.
- Hotel Room Discounts at Marriott branded properties worldwide.
- Free Meals
- Free Parking
JOB OVERVIEW: To deliver professional, therapeutic and rejuvenating massage therapies and body treatments to spa guests while being a productive and active team member of the Spa.
ESSENTIAL JOB FUNCTIONS:
- Call in to confirm all appointments for which you are scheduled. Arrive at least 15 minutes prior to first appointment scheduled for the day. Be available within one hour during any shift you are scheduled for.
- Greet guest with a smile, maintain eye contact and use guest’s surname.
- Ensure that the guest has a full understanding of the service and is comfortable prior to beginning treatment. Do not diagnosis physical ailments or give advice in regard to medical concerns.
- Provide quality, safe, consistent and ethical massage to all guests. During the service, check with the guest regularly to assure guest’s comfort and pressure of massage. Check with guest on room temperature, amount of light, music and any other aspects of the guest’s experience that can be adjusted for their comfort.
- Interact with guests and fellow team members in a friendly and service oriented manner. Offer each guest water at the end of their service.
- Clean work areas when finished with treatment, keeping it clean and prepared for the next guest and staff member. Treatment rooms are always left in a clean presentable fashion. Complete assigned side work - this includes but is not limited to: separating linens, wiping down counters, cabinets, doors and oil bottles, refilling oil bottles, cleaning the hot cabbies, clean items used for treatments, etc.
- Adjust table height for correct ergonomic working standards.
- Participates in all required training, attends all monthly/quarterly staff meetings.
- Check in with Spa Concierge/Front Desk Attendant when arriving and leaving the spa.
- At a minimum, abide by all National Board of Massage Certification regulations and guidelines. Some locations may have higher standards which massage therapists are required to comply with.
- Some locations may require each massage therapist to perform at least (2) guest contact services per month and participate in marketing of the spa; offering chair massage and attending events.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Maintain a professional appearance and manner at all times. Can communicate well with guests. Identifies and resolves problems in a timely manner. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to establish and maintain effective working relationships with associates, customers and patrons. Local and/or State Certification or License is required. Minimum 200 hours massage education and 2 years professional experience preferred.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor