What are the responsibilities and job description for the Food & Beverage Supervisor position at Crescent Hotels & Resorts?
Key Responsibilities:
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Supervise and coordinate the activities of the Food & Beverage team to ensure consistent, high-quality service.
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Maintain luxury service standards across all outlets, ensuring guest expectations are exceeded.
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Train, coach, and support associates in service techniques, menu knowledge, and guest engagement.
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Assist in scheduling, monitoring attendance, and ensuring adequate coverage during peak hours.
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Oversee opening and closing procedures for outlets, ensuring readiness, cleanliness, and compliance with hotel policies.
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Monitor food and beverage quality, presentation, and portion control, addressing concerns promptly.
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Handle guest inquiries, requests, and complaints with professionalism and efficiency.
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Support financial objectives by monitoring costs, reducing waste, and promoting upselling techniques.
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Ensure compliance with health, safety, and sanitation regulations.
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Collaborate with culinary, banquets, and other hotel departments to ensure seamless service delivery.
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Assist with inventory management and ordering of supplies.
Qualifications:
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Previous supervisory experience in food & beverage, preferably in a luxury hotel, resort, or fine dining environment.
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Strong leadership and interpersonal skills, with the ability to inspire and motivate a team.
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Excellent knowledge of service standards, fine dining etiquette, and luxury hospitality practices.
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Strong problem-solving skills and ability to remain composed in high-pressure situations.
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Proficiency with POS systems and basic knowledge of inventory/cost control.
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Flexible availability, including nights, weekends, and holidays.
Physical Requirements:
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Ability to stand or walk for extended periods of time.
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Ability to carry trays, move chairs/tables, and lift up to 30 lbs. as required.
Benefits:
- Medical, Dental and Vision Insurance
- 401(k) with Company Match
- Paid vacation and personal time
- 7 paid holidays per year
- Membership in an exclusive employee travel program with special rates at Crescent Hotels
We believe in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.
**Soon to be a Curio Collection by Hilton Properties**
